Narrative:

Flight ZZZ1-ZZZ2 had placarded the left generator. Captain called prior to flight approximately XA40Z to refuse the aircraft for the placard. A refusal was sent out and followed up with a call to the B757 controller. At XB30Z I received a call from ZZZ1 captain asking about the refusal. B757 controller said that dispatch had removed the refusal. I told her that I was the only dispatcher; and asked who she had spoken with; and she said dispatch. I find this disturbing that this company does not know who dispatch is; and we have wasted time and money; while this thing could have been repaired. So who said the refusal was pulled?

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Original NASA ASRS Text

Title: AN ACR DISPATCHER REPORTS THAT AN ACFT REFUSED FOR A MAINTENANCE ISSUE AND REMOVED FROM SERVICE WAS PUT BACK INTO SERVICE BY ANOTHER PERSON.

Narrative: FLT ZZZ1-ZZZ2 HAD PLACARDED THE L GENERATOR. CAPT CALLED PRIOR TO FLT APPROX XA40Z TO REFUSE THE ACFT FOR THE PLACARD. A REFUSAL WAS SENT OUT AND FOLLOWED UP WITH A CALL TO THE B757 CTLR. AT XB30Z I RECEIVED A CALL FROM ZZZ1 CAPT ASKING ABOUT THE REFUSAL. B757 CTLR SAID THAT DISPATCH HAD REMOVED THE REFUSAL. I TOLD HER THAT I WAS THE ONLY DISPATCHER; AND ASKED WHO SHE HAD SPOKEN WITH; AND SHE SAID DISPATCH. I FIND THIS DISTURBING THAT THIS COMPANY DOES NOT KNOW WHO DISPATCH IS; AND WE HAVE WASTED TIME AND MONEY; WHILE THIS THING COULD HAVE BEEN REPAIRED. SO WHO SAID THE REFUSAL WAS PULLED?

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.