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Dispatcher reports station operations agent was facilitating contact between maintenance and a company aircraft experiencing hydraulic problems. States operations agent was unaware of dispatch responsibility for such tasks.
| Attributes | |
| ACN | 790049 |
| Time | |
| Date | 200805 |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : holding ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| Qualification | other |
| ASRS Report | 790049 |
| Events | |
| Anomaly | non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Aircraft Company |
| Primary Problem | Company |
Narrative:
ZZZ operations agent called to say aircraft X had been sitting at the end of the runway for the past 10 mins with a hydraulic problem and waiting for her to establish a phone patch with maintenance on the ZZZ remote dial-up interface line and then the commercial radio landline. Both just rang without connecting so she asked me for help. I agreed; then tried to explain that dispatch is responsible for establishing maintenance phone patches; especially in this case (the hydraulics); that not only is it important that we not be bypassed; but it is also policy. She argued that she's been doing this for the past 10 yrs and saw no need to include dispatch.
Original NASA ASRS Text
Title: DISPATCHER REPORTS STATION OPS AGENT WAS FACILITATING CONTACT BETWEEN MAINT AND A COMPANY ACFT EXPERIENCING HYDRAULIC PROBLEMS. STATES OPS AGENT WAS UNAWARE OF DISPATCH RESPONSIBILITY FOR SUCH TASKS.
Narrative: ZZZ OPS AGENT CALLED TO SAY ACFT X HAD BEEN SITTING AT THE END OF THE RWY FOR THE PAST 10 MINS WITH A HYD PROB AND WAITING FOR HER TO ESTABLISH A PHONE PATCH WITH MAINT ON THE ZZZ REMOTE DIAL-UP INTERFACE LINE AND THEN THE COMMERCIAL RADIO LANDLINE. BOTH JUST RANG WITHOUT CONNECTING SO SHE ASKED ME FOR HELP. I AGREED; THEN TRIED TO EXPLAIN THAT DISPATCH IS RESPONSIBLE FOR ESTABLISHING MAINT PHONE PATCHES; ESPECIALLY IN THIS CASE (THE HYDS); THAT NOT ONLY IS IT IMPORTANT THAT WE NOT BE BYPASSED; BUT IT IS ALSO POLICY. SHE ARGUED THAT SHE'S BEEN DOING THIS FOR THE PAST 10 YRS AND SAW NO NEED TO INCLUDE DISPATCH.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.