Narrative:

After lining up on lead-in line for gate, we shut down both engines and had ground crew hook up tow bar. The jetbridge was out of the way, but appeared to be being raised from an S80 ht to the B777 level. Ground crew had us release the brakes and then towed us in. Everything appeared normal until we stopped. Nobody talked to us for about 1 min, then the ground crew advised us that the aircraft had struck the jetbridge.

Google
 

Original NASA ASRS Text

Title: B777 ACFT IS TOWED IN TO JETBRIDGE AND L ENG IS DAMAGED AT RDU.

Narrative: AFTER LINING UP ON LEAD-IN LINE FOR GATE, WE SHUT DOWN BOTH ENGS AND HAD GND CREW HOOK UP TOW BAR. THE JETBRIDGE WAS OUT OF THE WAY, BUT APPEARED TO BE BEING RAISED FROM AN S80 HT TO THE B777 LEVEL. GND CREW HAD US RELEASE THE BRAKES AND THEN TOWED US IN. EVERYTHING APPEARED NORMAL UNTIL WE STOPPED. NOBODY TALKED TO US FOR ABOUT 1 MIN, THEN THE GND CREW ADVISED US THAT THE ACFT HAD STRUCK THE JETBRIDGE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.