Narrative:

The following is a list of items which we had to deal with in order to get this flight out safely and on time. The aircraft would only accept a fuel load of 117400 pounds. The release called for 119000 pounds. Incorrect passenger count. Station operations refused to believe our passenger count even after 4 separate counts conducted by 2 different people. Incorrect weight because of above. Incorrect center of gravity because of above. Incorrect v-spds because of above. Incorrect trim setting. Constant pressure by station personnel, with the exception of our gate agent who should be commended, to depart. Suggestion of unauthorized procedure by station personnel to solve items above. Inappropriate and disrespectful attitude of lead agent. Reluctance of station personnel to suggest to dispatch a different flap setting until ordered to do so. Inoperative tug hooked up to aircraft. Jetbridge fire. After boarding all passenger except non-revenues the jetbridge caught on fire. Notified station operations of fire and to send push crew and fire crew to aircraft. Absolutely no response, fire burned itself out. Was unable to push away from gate because of an inoperative tug. Closed cabin door and had jetbridge removed.

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Original NASA ASRS Text

Title: FLC OF AN AIRBUS 300 COULD NOT GET ACFT PUSHED BACK FROM THE JETBRIDGE, WHICH HAD CAUGHT FIRE, DUE TO AN INOP TUG. IN ADDITION, THEY EXPERIENCED FUEL LOAD, AND PAX ACTUAL COUNT, PROBS WHICH CAUSED INACCURATE ACFT WT AND BAL, PERFORMANCE COMPUTATIONS, AND SETTINGS, UNTIL MUCH TIME AND EFFORT WAS APPLIED.

Narrative: THE FOLLOWING IS A LIST OF ITEMS WHICH WE HAD TO DEAL WITH IN ORDER TO GET THIS FLT OUT SAFELY AND ON TIME. THE ACFT WOULD ONLY ACCEPT A FUEL LOAD OF 117400 LBS. THE RELEASE CALLED FOR 119000 LBS. INCORRECT PAX COUNT. STATION OPS REFUSED TO BELIEVE OUR PAX COUNT EVEN AFTER 4 SEPARATE COUNTS CONDUCTED BY 2 DIFFERENT PEOPLE. INCORRECT WT BECAUSE OF ABOVE. INCORRECT CTR OF GRAVITY BECAUSE OF ABOVE. INCORRECT V-SPDS BECAUSE OF ABOVE. INCORRECT TRIM SETTING. CONSTANT PRESSURE BY STATION PERSONNEL, WITH THE EXCEPTION OF OUR GATE AGENT WHO SHOULD BE COMMENDED, TO DEPART. SUGGESTION OF UNAUTH PROC BY STATION PERSONNEL TO SOLVE ITEMS ABOVE. INAPPROPRIATE AND DISRESPECTFUL ATTITUDE OF LEAD AGENT. RELUCTANCE OF STATION PERSONNEL TO SUGGEST TO DISPATCH A DIFFERENT FLAP SETTING UNTIL ORDERED TO DO SO. INOP TUG HOOKED UP TO ACFT. JETBRIDGE FIRE. AFTER BOARDING ALL PAX EXCEPT NON-REVENUES THE JETBRIDGE CAUGHT ON FIRE. NOTIFIED STATION OPS OF FIRE AND TO SEND PUSH CREW AND FIRE CREW TO ACFT. ABSOLUTELY NO RESPONSE, FIRE BURNED ITSELF OUT. WAS UNABLE TO PUSH AWAY FROM GATE BECAUSE OF AN INOP TUG. CLOSED CABIN DOOR AND HAD JETBRIDGE REMOVED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.