B737 crew remove a passenger for being unruly at mco.

Attributes
ACN	541000
Time
Date	200203
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : mco.airport
State Reference	FL
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 1.5 flight attendant time total : 1.5
ASRS Report	541000
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 1 fa
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Last passenger to board was ms X. Got to row 5/6 and became agitated because she was not in first class as she was 'supposed to situation in first class.' I took her to the gate agent who was standing in forward entry area as we were ready to depart, except for passenger. She finally agreed to step onto the jetbridge to discuss her seat assignment with the passenger service manager and the gate agent. She started yelling and screaming and threatening the passenger service manager and agent plus 4 policemen and 1 M.P. Was eventually handcuffed. Passenger in other seat said ms X had created a disturbance at front ticket counter when he was checking in for flight. Heard later that she had been refused boarding by other air carrier earlier in day. She did not appear to be intoxicated and no smell of any alcohol.

Original NASA ASRS Text

Title: B737 CREW REMOVE A PAX FOR BEING UNRULY AT MCO.

Narrative: LAST PAX TO BOARD WAS MS X. GOT TO ROW 5/6 AND BECAME AGITATED BECAUSE SHE WAS NOT IN FIRST CLASS AS SHE WAS 'SUPPOSED TO SIT IN FIRST CLASS.' I TOOK HER TO THE GATE AGENT WHO WAS STANDING IN FORWARD ENTRY AREA AS WE WERE READY TO DEPART, EXCEPT FOR PAX. SHE FINALLY AGREED TO STEP ONTO THE JETBRIDGE TO DISCUSS HER SEAT ASSIGNMENT WITH THE PAX SVC MGR AND THE GATE AGENT. SHE STARTED YELLING AND SCREAMING AND THREATENING THE PAX SVC MGR AND AGENT PLUS 4 POLICEMEN AND 1 M.P. WAS EVENTUALLY HANDCUFFED. PAX IN OTHER SEAT SAID MS X HAD CREATED A DISTURBANCE AT FRONT TICKET COUNTER WHEN HE WAS CHKING IN FOR FLT. HEARD LATER THAT SHE HAD BEEN REFUSED BOARDING BY OTHER ACR EARLIER IN DAY. SHE DID NOT APPEAR TO BE INTOXICATED AND NO SMELL OF ANY ALCOHOL.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.