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Air carrier captain reported that after pushback the aircraft was towed back to the gate to remove a passenger who was verbally abusive and refused to wear a face mask.
| Attributes | |
| ACN | 1762499 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying Captain |
| Qualification | Flight Crew Multiengine Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 114 Flight Crew Total 5013 Flight Crew Type 3898 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Cockpit notified during pushback of a passenger who was verbally abusive to one of the flight attendants along with refusing to wear her mask. Passenger was loud and abusive and appeared to be heavily intoxicated. Captain elected to have the aircraft towed to the gate. Passenger service along with a supervisor met the aircraft. Offending passenger was deplaned along with her traveling companion without incident. Airport police were not requested. Flight departed for ZZZ 20 minutes later uneventfully.
Original NASA ASRS Text
Title: Air carrier Captain reported that after pushback the aircraft was towed back to the gate to remove a passenger who was verbally abusive and refused to wear a face mask.
Narrative: Cockpit notified during pushback of a passenger who was verbally abusive to one of the flight attendants along with refusing to wear her mask. Passenger was loud and abusive and appeared to be heavily intoxicated. Captain elected to have the aircraft towed to the gate. Passenger service along with a Supervisor met the aircraft. Offending passenger was deplaned along with her traveling companion without incident. Airport police were not requested. Flight departed for ZZZ 20 minutes later uneventfully.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.