B757-200 gate agent refused to remove drunk passenger in mco.

Attributes
ACN	500420
Time
Date	200101
Day	Sat
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : ztl.artcc
State Reference	GA
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : ztl.artcc
Operator	common carrier : air carrier
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 11 flight attendant time total : 11 flight attendant time type : 50
ASRS Report	500420
Person 2
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far non adherence : published procedure other anomaly other
Independent Detector	other other : 2
Resolutory Action	none taken : anomaly accepted other
Supplementary
Problem Areas	Passenger Human Performance Company
Primary Problem	Company

Narrative:

During boarding, I told the agent that the men in seats xx-abc were intoxicated. Agent said unless they did something wrong, they couldn't be denied boarding. I pointed out that one was leaning against the jetbridge wall, he couldn't walk. Another agent came on board and talked with them. Agent said they were ok, but don't serve them liquor. When denied liquor during flight, passenger caused a scene with the flight attendant and the captain during deplaning. This all could have been prevented.

Original NASA ASRS Text

Title: B757-200 GATE AGENT REFUSED TO REMOVE DRUNK PAX IN MCO.

Narrative: DURING BOARDING, I TOLD THE AGENT THAT THE MEN IN SEATS XX-ABC WERE INTOXICATED. AGENT SAID UNLESS THEY DID SOMETHING WRONG, THEY COULDN'T BE DENIED BOARDING. I POINTED OUT THAT ONE WAS LEANING AGAINST THE JETBRIDGE WALL, HE COULDN'T WALK. ANOTHER AGENT CAME ON BOARD AND TALKED WITH THEM. AGENT SAID THEY WERE OK, BUT DON'T SERVE THEM LIQUOR. WHEN DENIED LIQUOR DURING FLT, PAX CAUSED A SCENE WITH THE FLT ATTENDANT AND THE CAPT DURING DEPLANING. THIS ALL COULD HAVE BEEN PREVENTED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.