Narrative:

During flight planning; dispatch computer system showed 1 MEL item on aircraft X for flight ZZZ-ZZZ1 which was 25-22-03B 'inflight entertainment.' I opened computer system to see what component of that system was inoperative so I could put the information in the remarks section of the release. I found not only MEL item 25-22 but also 38-10. I called maintenance control to see if 38-10 was active or not. Maintenance control confirmed 38-10 was an active MEL on aircraft X. I notified the training department of the discrepancy. I also wrote out the MEL 38-10 in the remarks section of the release; since it did not appear in computer system. I am unclear as to why there was/is a discrepancy between maintenance computer system and dispatch computer system at this time on this aircraft. Must ensure maintenance computer system and dispatch computer system share correctly the information concerning MEL's in order to safely plan and dispatch our aircraft/flights. Callback conversation with reporter revealed the following information: reporter stated their aircraft releases are generated under their dispatch computer system. But their maintenance system computer program does not automatically show all maintenance MEL's; or flight logs information in their dispatch system. So the dispatcher has to try and access their maintenance computer system to make sure all the MEL procedures are complied with prior to issuing a dispatch release.

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Original NASA ASRS Text

Title: During flight planning the Dispatcher's Computer System showed only one MEL item 25-22-03; for an in-flight entertainment system. But the Maintenance System also showed another MEL deferred under Chapter 38-10 for the A330 aircraft.

Narrative: During flight planning; Dispatch Computer System showed 1 MEL item on Aircraft X for flight ZZZ-ZZZ1 which was 25-22-03B 'inflight entertainment.' I opened computer system to see what component of that system was inoperative so I could put the information in the remarks section of the release. I found not only MEL item 25-22 but also 38-10. I called Maintenance Control to see if 38-10 was active or not. Maintenance Control confirmed 38-10 was an active MEL on Aircraft X. I notified the training department of the discrepancy. I also wrote out the MEL 38-10 in the remarks section of the release; since it did not appear in computer system. I am unclear as to why there was/is a discrepancy between Maintenance Computer System and Dispatch Computer System at this time on this aircraft. Must ensure Maintenance Computer System and Dispatch Computer System share correctly the information concerning MEL's in order to safely plan and dispatch our aircraft/flights. Callback conversation with Reporter revealed the following information: Reporter stated their aircraft releases are generated under their Dispatch Computer System. But their Maintenance System Computer program does not automatically show all maintenance MEL's; or flight logs information in their Dispatch System. So the Dispatcher has to try and access their Maintenance Computer System to make sure all the MEL procedures are complied with prior to issuing a dispatch release.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.