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A320 captain must resolve maintenance discrepancy over the radio when passenger agent advises ground crew managers were unwilling to delay the flight's departure from the gate.
| Attributes | |
| ACN | 811401 |
| Time | |
| Date | 200811 |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Controlling Facilities | tower : zzz.tower |
| Operator | common carrier : air carrier |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Experience | flight time last 90 days : 210 flight time total : 12000 flight time type : 3400 |
| ASRS Report | 811401 |
| Events | |
| Anomaly | aircraft equipment problem : less severe maintenance problem : improper documentation non adherence : far non adherence : published procedure |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Company Maintenance Human Performance Aircraft |
| Primary Problem | Company |
Narrative:
During the autoland attempt by the inbound crew; the autoland red light illuminated at 200 ft and the autoland was aborted. An unsuccessful autoland was logged. Maintenance action: acp--noted; aircraft is CAT ii per cf 525; needs CAT III check. Maintenance left the CAT ii only placard in place and sent a new maintenance release. I told the gate agent I wanted to discuss this with maintenance; but was told that she was told by zone to close the door; and that 'maintenance is done with the aircraft.' after the door was closed; I called maintenance control to discuss. The captain; dispatch and maintenance control agreed to remove from CAT ii and CAT III and 'autoland inoperative' MEL. We received a new dispatch release message; and a new maintenance release and flew to san. I advised maintenance control I was filing a report. I feel the pushing by ZZZ zone to turn airplanes and get the door shut was; in part; the reason for the illegal and potentially very dangerous maintenance action by ZZZ maintenance.
Original NASA ASRS Text
Title: A320 CAPTAIN MUST RESOLVE MAINTENANCE DISCREPANCY OVER THE RADIO WHEN PASSENGER AGENT ADVISES GROUND CREW MANAGERS WERE UNWILLING TO DELAY THE FLIGHT'S DEPARTURE FROM THE GATE.
Narrative: DURING THE AUTOLAND ATTEMPT BY THE INBOUND CREW; THE AUTOLAND RED LIGHT ILLUMINATED AT 200 FT AND THE AUTOLAND WAS ABORTED. AN UNSUCCESSFUL AUTOLAND WAS LOGGED. MAINT ACTION: ACP--NOTED; ACFT IS CAT II PER CF 525; NEEDS CAT III CHK. MAINT LEFT THE CAT II ONLY PLACARD IN PLACE AND SENT A NEW MAINT RELEASE. I TOLD THE GATE AGENT I WANTED TO DISCUSS THIS WITH MAINT; BUT WAS TOLD THAT SHE WAS TOLD BY ZONE TO CLOSE THE DOOR; AND THAT 'MAINT IS DONE WITH THE ACFT.' AFTER THE DOOR WAS CLOSED; I CALLED MAINT CTL TO DISCUSS. THE CAPT; DISPATCH AND MAINT CTL AGREED TO REMOVE FROM CAT II AND CAT III AND 'AUTOLAND INOP' MEL. WE RECEIVED A NEW DISPATCH RELEASE MESSAGE; AND A NEW MAINT RELEASE AND FLEW TO SAN. I ADVISED MAINT CTL I WAS FILING A RPT. I FEEL THE PUSHING BY ZZZ ZONE TO TURN AIRPLANES AND GET THE DOOR SHUT WAS; IN PART; THE REASON FOR THE ILLEGAL AND POTENTIALLY VERY DANGEROUS MAINT ACTION BY ZZZ MAINT.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.