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During taxi out; a domestic flight passenger made threatening remarks leading to the flight returning to the gate for passenger removal.
| Attributes | |
| ACN | 676347 |
| Time | |
| Date | 200510 |
| Place | |
| Locale Reference | airport : jfk.airport |
| State Reference | NY |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 18 flight attendant time total : 28 flight attendant time type : 15 |
| ASRS Report | 676347 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other other : 4 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger was upset because his itinerary and his seat assignment were not the same. #4 flight attendant spoke with him and handled it. Flight attendant #4 and I were at 2R door. The passenger moved to xx which was according to itinerary; not his boarding pass. I went in first class to resume duties. After safety demonstration; during compliance check; flight attendant #2 overheard passenger say 'I'm going to kill someone.' she came up to 1L and told flight attendant #1 and flight attendant #2 called cockpit and told them. We went back to the gate. During taxi back to gate; #2 flight attendant and I changed jumpseats so she could be up front when first class door was re-opened to talk with ground personnel and police. I stayed at 4L/right to monitor each cabin. As I was all the way in the back; I have no idea of series of events with ground personnel; passenger or police. Passenger was removed. Flight attendant #2 and I went back to assigned jumpseat for second taxi out and flight.
Original NASA ASRS Text
Title: DURING TAXI OUT; A DOMESTIC FLT PAX MADE THREATENING REMARKS LEADING TO THE FLT RETURNING TO THE GATE FOR PAX REMOVAL.
Narrative: PAX WAS UPSET BECAUSE HIS ITINERARY AND HIS SEAT ASSIGNMENT WERE NOT THE SAME. #4 FLT ATTENDANT SPOKE WITH HIM AND HANDLED IT. FLT ATTENDANT #4 AND I WERE AT 2R DOOR. THE PAX MOVED TO XX WHICH WAS ACCORDING TO ITINERARY; NOT HIS BOARDING PASS. I WENT IN FIRST CLASS TO RESUME DUTIES. AFTER SAFETY DEMO; DURING COMPLIANCE CHK; FLT ATTENDANT #2 OVERHEARD PAX SAY 'I'M GOING TO KILL SOMEONE.' SHE CAME UP TO 1L AND TOLD FLT ATTENDANT #1 AND FLT ATTENDANT #2 CALLED COCKPIT AND TOLD THEM. WE WENT BACK TO THE GATE. DURING TAXI BACK TO GATE; #2 FLT ATTENDANT AND I CHANGED JUMPSEATS SO SHE COULD BE UP FRONT WHEN FIRST CLASS DOOR WAS RE-OPENED TO TALK WITH GND PERSONNEL AND POLICE. I STAYED AT 4L/R TO MONITOR EACH CABIN. AS I WAS ALL THE WAY IN THE BACK; I HAVE NO IDEA OF SERIES OF EVENTS WITH GND PERSONNEL; PAX OR POLICE. PAX WAS REMOVED. FLT ATTENDANT #2 AND I WENT BACK TO ASSIGNED JUMPSEAT FOR SECOND TAXI OUT AND FLT.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.