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A B757 flight attendant reported that a captain did not support her nor the #2 flight attendant after reporting that a passenger, refusing to stow her bag, was becoming belligerent.
| Attributes | |
| ACN | 613567 |
| Time | |
| Date | 200403 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Controlling Facilities | tower : mco.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| ASRS Report | 613567 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty other personnel other |
| Qualification | pilot : student |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger would not stow baggage. Flight attendant #2 asked her and passenger got belligerent and abusive. I then put bag away after flight attendant #2 brought it to the captain. Flight attendant #2 wanted the door reopened, but the captain asked if we could please handle the situation so we would not take a delay. So I did.
Original NASA ASRS Text
Title: A B757 FLT ATTENDANT RPTED THAT A CAPT DID NOT SUPPORT HER NOR THE #2 FLT ATTENDANT AFTER RPTING THAT A PAX, REFUSING TO STOW HER BAG, WAS BECOMING BELLIGERENT.
Narrative: PAX WOULD NOT STOW BAGGAGE. FLT ATTENDANT #2 ASKED HER AND PAX GOT BELLIGERENT AND ABUSIVE. I THEN PUT BAG AWAY AFTER FLT ATTENDANT #2 BROUGHT IT TO THE CAPT. FLT ATTENDANT #2 WANTED THE DOOR REOPENED, BUT THE CAPT ASKED IF WE COULD PLEASE HANDLE THE SIT SO WE WOULD NOT TAKE A DELAY. SO I DID.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.