|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Locale Reference||atc facility : zny.artcc|
|Controlling Facilities||artcc : zny.artcc|
|Operator||common carrier : air carrier|
|Make Model Name||B757 Undifferentiated or Other Model|
|Operating Under FAR Part||Part 121|
|Navigation In Use||other|
|Flight Phase||cruise : level|
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
|Qualification||flight attendant : currently qualified|
|Experience||flight attendant time airline total : 11|
flight attendant time total : 11
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Anomaly||cabin event : passenger misconduct|
non adherence : company policies
non adherence : far
|Independent Detector||other other : fa 1|
|Problem Areas||Cabin Crew Human Performance|
Passenger Human Performance
|Primary Problem||Passenger Human Performance|
Passenger was seated in first class. #1 flight attendant realized passenger belonged in mid cabin after checking passenger lists and boarding passes. After passenger moved to seat in mid cabin became irritated and started asking for crew names and badge numbers. Passenger continued to ask for names even after receiving them, but began following flight attendant #4 up and down the aisles banging on empty seats while yelling various things at flight attendant #4. Passenger stated he did not care if he was disturbing the other passenger and continued to pace up and down the mid cabin aisle. He then entered the lavatory after banging the lavatory door 5 times against the wall. When passenger left lavatory, he had left paper towels and toilet paper all over the bathroom. The captain was notified while passenger proceeded into the lavatory. The captain asked us to give him one last warning and if hd did not stop, he would land the aircraft. Passenger eventually fell asleep. I think we let this go on way too long. Other passenger began to get nervous and flight attendant #4 felt threatened by this passenger, following her up and down the aisle. We should not have to give passenger 3 warnings before taking action. After flight, passenger deplaned and was gone with no consequences to his behavior.
Original NASA ASRS Text
Title: THE CABIN CREW OF A B757, WERE CONFRONTED BY AN UNRULY PAX.
Narrative: PAX WAS SEATED IN FIRST CLASS. #1 FLT ATTENDANT REALIZED PAX BELONGED IN MID CABIN AFTER CHKING PAX LISTS AND BOARDING PASSES. AFTER PAX MOVED TO SEAT IN MID CABIN BECAME IRRITATED AND STARTED ASKING FOR CREW NAMES AND BADGE NUMBERS. PAX CONTINUED TO ASK FOR NAMES EVEN AFTER RECEIVING THEM, BUT BEGAN FOLLOWING FLT ATTENDANT #4 UP AND DOWN THE AISLES BANGING ON EMPTY SEATS WHILE YELLING VARIOUS THINGS AT FLT ATTENDANT #4. PAX STATED HE DID NOT CARE IF HE WAS DISTURBING THE OTHER PAX AND CONTINUED TO PACE UP AND DOWN THE MID CABIN AISLE. HE THEN ENTERED THE LAVATORY AFTER BANGING THE LAVATORY DOOR 5 TIMES AGAINST THE WALL. WHEN PAX LEFT LAVATORY, HE HAD LEFT PAPER TOWELS AND TOILET PAPER ALL OVER THE BATHROOM. THE CAPT WAS NOTIFIED WHILE PAX PROCEEDED INTO THE LAVATORY. THE CAPT ASKED US TO GIVE HIM ONE LAST WARNING AND IF HD DID NOT STOP, HE WOULD LAND THE ACFT. PAX EVENTUALLY FELL ASLEEP. I THINK WE LET THIS GO ON WAY TOO LONG. OTHER PAX BEGAN TO GET NERVOUS AND FLT ATTENDANT #4 FELT THREATENED BY THIS PAX, FOLLOWING HER UP AND DOWN THE AISLE. WE SHOULD NOT HAVE TO GIVE PAX 3 WARNINGS BEFORE TAKING ACTION. AFTER FLT, PAX DEPLANED AND WAS GONE WITH NO CONSEQUENCES TO HIS BEHAVIOR.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.