 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Cabin attendant report, B767-300, mia-sao paulo. Boarding, taking tickets. Passenger made bomb threat, if he didn't get upgraded. Gate agent and captain reluctant to remove passenger.
| Attributes | |
| ACN | 466667 |
| Time | |
| Date | 200003 |
| Day | Fri |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : mia.airport |
| State Reference | FL |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
| Experience | flight attendant time airline total : 2 flight attendant time total : 13 |
| ASRS Report | 466667 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
Customer walked past both flight attendants that were pulling tickets for departure. I called back to the passenger informing him that he had breached security. He presented a valid boarding pass. He explained to me 'if I don't get upgraded to business, I'll put a bomb on board.' I then left flight attendant #9, to inform the agent, of whom I wasn't happy with his reaction. So, I notified the captain, who was also hesitating of removing this person from the aircraft. We, flight attendants, presented the manual to the captain, he wanted the crew to make a decision. This person should have been removed, arrested and made to pay a fine.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767-300, MIA-SAO PAULO. BOARDING, TAKING TICKETS. PAX MADE BOMB THREAT, IF HE DIDN'T GET UPGRADED. GATE AGENT AND CAPT RELUCTANT TO REMOVE PAX.
Narrative: CUSTOMER WALKED PAST BOTH FLT ATTENDANTS THAT WERE PULLING TICKETS FOR DEP. I CALLED BACK TO THE PAX INFORMING HIM THAT HE HAD BREACHED SECURITY. HE PRESENTED A VALID BOARDING PASS. HE EXPLAINED TO ME 'IF I DON'T GET UPGRADED TO BUSINESS, I'LL PUT A BOMB ON BOARD.' I THEN LEFT FLT ATTENDANT #9, TO INFORM THE AGENT, OF WHOM I WASN'T HAPPY WITH HIS REACTION. SO, I NOTIFIED THE CAPT, WHO WAS ALSO HESITATING OF REMOVING THIS PERSON FROM THE ACFT. WE, FLT ATTENDANTS, PRESENTED THE MANUAL TO THE CAPT, HE WANTED THE CREW TO MAKE A DECISION. THIS PERSON SHOULD HAVE BEEN REMOVED, ARRESTED AND MADE TO PAY A FINE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.