<< >> NASA ASRS Report 426021, January 1999

Cabin attendant report regarding a passenger on a B767-300 who was denied boarding on a previous flight and upon deplaning he became abusive and foul mouthed toward the cabin attendant.

Attributes
ACN	426021
Time
Date	199901
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : rio
State Reference	FO
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Navigation In Use	Other
Flight Phase	ground : parked landing other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	426021
Person 2
Function	observation : passenger
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Passenger became abusive and unruly, firing bad language and profanities to me saying to 'go *&%$ yourself, you #$@% lover,' at the deplaning because we refused to take him on the previous flight -- due his state of mind (he was intoxicated). Passenger should be denied boarding at the ticket counter or at the gate at first show of intoxication and also read the advisory warning. This should be printed at the boarding area. In the case of repeating, passenger should be denied travel for some period of time.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT REGARDING A PAX ON A B767-300 WHO WAS DENIED BOARDING ON A PREVIOUS FLT AND UPON DEPLANING HE BECAME ABUSIVE AND FOUL MOUTHED TOWARD THE CABIN ATTENDANT.

Narrative: PAX BECAME ABUSIVE AND UNRULY, FIRING BAD LANGUAGE AND PROFANITIES TO ME SAYING TO 'GO *&%$ YOURSELF, YOU #$@% LOVER,' AT THE DEPLANING BECAUSE WE REFUSED TO TAKE HIM ON THE PREVIOUS FLT -- DUE HIS STATE OF MIND (HE WAS INTOXICATED). PAX SHOULD BE DENIED BOARDING AT THE TICKET COUNTER OR AT THE GATE AT FIRST SHOW OF INTOXICATION AND ALSO READ THE ADVISORY WARNING. THIS SHOULD BE PRINTED AT THE BOARDING AREA. IN THE CASE OF REPEATING, PAX SHOULD BE DENIED TRAVEL FOR SOME PERIOD OF TIME.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.