 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant reported a passenger boarded the aircraft with a non compliant type of face mask. Flight attendant questioned how customer service missed the passenger wearing the non compliant face mask.
| Attributes | |
| ACN | 1758535 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Person 1 | |
| Function | Flight Attendant (On Duty) Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Noted after informing the flight deck of final passenger count that a guest had a mask with direct vent. Approached guest and apologized noting our policy requires a mask without a vent and offered to get one from stock on board. Guest switched it out no issues. Did station miss this? How is this communicated to guests if [they have] the wrong mask?ensure during boarding guests have proper masks.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger boarded the aircraft with a non compliant type of face mask. Flight Attendant questioned how customer service missed the passenger wearing the non compliant face mask.
Narrative: Noted after informing the flight deck of final passenger count that a guest had a mask with direct vent. Approached guest and apologized noting our policy requires a mask without a vent and offered to get one from stock on board. Guest switched it out no issues. Did station miss this? How is this communicated to guests if [they have] the wrong mask?Ensure during boarding guests have proper masks.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.