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Flight attendant report, B767-300, jfk-lax, intoxicated, verbally abusive passenger, questioned by police.
| Attributes | |
| ACN | 444448 |
| Time | |
| Date | 199907 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zla.artcc |
| State Reference | CA |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zla.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 99 |
| ASRS Report | 444448 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab 2 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
Upon descent, flight attendant #3 reported to me that the passenger in seat X became irate when ordering 1 last drink. She stated our bar cart was locked and we were descending into lax. She stated to me that he began using profanity and threatened to report her to the company in a letter. The captain overheard this discussion and we both agreed that he be denied any further alcohol. Flight attendant #3 went back to the passenger and took a witness -- flight attendant #5, who stood 2 rows behind her. The passenger started yelling at her again (minus the profanities) and then accused her of being the one who was probably drinking on the flight. The captain called ahead for the police to meet the flight. They questioned passenger seat X and flight attendant #3. I waited on the jetbridge with flight attendant #5 and overheard the passenger being questioned by the police. He said he 'expected to be compensated in a first class way by the company' for the incident. He asked the police officer, 'so, does this happen very often?' 'unfortunately, every day,' said the police officer. 'I blame the service. It's really gone downhill.' 'I feel sorry for the flight attendants...they don't get trained well.'
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, B767-300, JFK-LAX, INTOXICATED, VERBALLY ABUSIVE PAX, QUESTIONED BY POLICE.
Narrative: UPON DSCNT, FLT ATTENDANT #3 RPTED TO ME THAT THE PAX IN SEAT X BECAME IRATE WHEN ORDERING 1 LAST DRINK. SHE STATED OUR BAR CART WAS LOCKED AND WE WERE DSNDING INTO LAX. SHE STATED TO ME THAT HE BEGAN USING PROFANITY AND THREATENED TO RPT HER TO THE COMPANY IN A LETTER. THE CAPT OVERHEARD THIS DISCUSSION AND WE BOTH AGREED THAT HE BE DENIED ANY FURTHER ALCOHOL. FLT ATTENDANT #3 WENT BACK TO THE PAX AND TOOK A WITNESS -- FLT ATTENDANT #5, WHO STOOD 2 ROWS BEHIND HER. THE PAX STARTED YELLING AT HER AGAIN (MINUS THE PROFANITIES) AND THEN ACCUSED HER OF BEING THE ONE WHO WAS PROBABLY DRINKING ON THE FLT. THE CAPT CALLED AHEAD FOR THE POLICE TO MEET THE FLT. THEY QUESTIONED PAX SEAT X AND FLT ATTENDANT #3. I WAITED ON THE JETBRIDGE WITH FLT ATTENDANT #5 AND OVERHEARD THE PAX BEING QUESTIONED BY THE POLICE. HE SAID HE 'EXPECTED TO BE COMPENSATED IN A FIRST CLASS WAY BY THE COMPANY' FOR THE INCIDENT. HE ASKED THE POLICE OFFICER, 'SO, DOES THIS HAPPEN VERY OFTEN?' 'UNFORTUNATELY, EVERY DAY,' SAID THE POLICE OFFICER. 'I BLAME THE SVC. IT'S REALLY GONE DOWNHILL.' 'I FEEL SORRY FOR THE FLT ATTENDANTS...THEY DON'T GET TRAINED WELL.'
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.