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Flight attendant reported a passenger was non-compliant about wearing a face mask.
| Attributes | |
| ACN | 1755420 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger was non compliant for the mask policy. During boarding I had to ask her once to cover her face with the mask; as it was completely off. Second; she had it below her nose after takeoff and I asked her to cover her nose and she turned away and ignored me; so I stood there and asked again and she reluctantly barely covered her nose. She was eating and drinking a lot; to the point where she wouldn't keep her mask on. It was not briefly like the announcement stated. I gave her a final warning as I gave her the benefit of the doubt and she was disrespectful and rude about the situation. She accused me of not letting her eat or drink and I explained the policy and how it works. That was my final warning and I called the pilots to request a supervisor or csr to meet the aircraft and have a discussion with her.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger was non-compliant about wearing a face mask.
Narrative: Passenger was non compliant for the mask policy. During boarding I had to ask her once to cover her face with the mask; as it was completely off. Second; she had it below her nose after takeoff and I asked her to cover her nose and she turned away and ignored me; so I stood there and asked again and she reluctantly barely covered her nose. She was eating and drinking a lot; to the point where she wouldn't keep her mask on. It was not briefly like the announcement stated. I gave her a final warning as I gave her the benefit of the doubt and she was disrespectful and rude about the situation. She accused me of not letting her eat or drink and I explained the policy and how it works. That was my final warning and I called the pilots to request a Supervisor or CSR to meet the aircraft and have a discussion with her.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.