<< >> NASA ASRS Report 1581883, October 2018

B737 flight crew reported flight attendants were not seated for takeoff because the flight deck PA announcement did not override the cabin PA system.

Attributes
ACN	1581883
Time
Date	201810
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Flight Plan	IFR
Component
Aircraft Component	Cabin Address System
Person 1
Function	Captain
Qualification	Flight Crew Multiengine Flight Crew Instrument Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Last 90 Days 100 Flight Crew Type 1832
Person 2
Function	Pilot Not Flying First Officer
Qualification	Flight Crew Instrument Flight Crew Multiengine Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Type 244
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness

Narrative:

B737 systems manual clearly say that flight deck PA system overrides other communication in back. That is incorrect. When using the small black hand mike on the center console you do not override the flight attendants making a PA announcement. The F/as (flight attendants) were making a PA when the first officer (first officer) announced 'flight attendants be seated'. Therefore; they did not hear the announcement; and were not ready for takeoff.

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Original NASA ASRS Text

Title: B737 flight crew reported Flight Attendants were not seated for takeoff because the flight deck PA announcement did not override the cabin PA system.

Narrative: B737 systems manual clearly say that flight deck PA system overrides other communication in back. That is incorrect. When using the small black hand mike on the center console you do NOT override the flight attendants making a PA announcement. The F/As (Flight Attendants) were making a PA when the F/O (First Officer) announced 'Flight Attendants Be Seated'. Therefore; they did not hear the announcement; and were not ready for takeoff.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.