ZDC controller experienced operational error when ZNY unexpectedly refused additional aircraft; reporter alleges requests for help from two supervisors went unabated.

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Attributes
ACN	812398
Time
Date	200809
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : bwi.airport
State Reference	MD
Altitude	msl single value : 19000
Environment
Flight Conditions	VMC
Weather Elements	Thunderstorm
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zdc.artcc
Operator	common carrier : air carrier
Make Model Name	EMB ERJ 170/175 ER&LR
Operating Under FAR Part	Part 121
Flight Phase	climbout : intermediate altitude
Route In Use	departure : on vectors
Flight Plan	IFR
Aircraft 2
Controlling Facilities	artcc : zdc.artcc
Operator	common carrier : air carrier
Make Model Name	EMB ERJ 190/195 ER&LR
Operating Under FAR Part	Part 121
Flight Phase	climbout : intermediate altitude
Route In Use	departure : on vectors
Flight Plan	IFR
Person 1
Affiliation	government : faa
Function	controller : radar
Qualification	controller : radar
Experience	controller limited radar : 1 controller military : 4 controller non radar : 1 controller radar : 17 controller supervisory : 2 controller time certified in position1 : 10
ASRS Report	812398
Events
Anomaly	conflict : airborne less severe non adherence : required legal separation
Independent Detector	atc equipment : conflict alert aircraft equipment : tcas other controllera
Resolutory Action	controller : issued new clearance controller : issued alert
Consequence	faa : investigated
Supplementary
Problem Areas	ATC Human Performance
Primary Problem	ATC Human Performance
Air Traffic Incident	Operational Error

Narrative:

ZNY; sector N56 (kennedy sector) stopped taking traffic with no notice. I had several aircraft when woodstown sector stopped taking my traffic. I immediately asked my supervisor for help. Several mins passed and I requested help again to another supervisor. I had an operational error approximately 10-12 mins after my first request for help; and 5 mins after my second request for help. I never received help. I believe this happened due to lack of help. The supervisors working completely ignored my request.

Original NASA ASRS Text

Title: ZDC CONTROLLER EXPERIENCED OPERATIONAL ERROR WHEN ZNY UNEXPECTEDLY REFUSED ADDITIONAL AIRCRAFT; REPORTER ALLEGES REQUESTS FOR HELP FROM TWO SUPERVISORS WENT UNABATED.

Narrative: ZNY; SECTOR N56 (KENNEDY SECTOR) STOPPED TAKING TFC WITH NO NOTICE. I HAD SEVERAL ACFT WHEN WOODSTOWN SECTOR STOPPED TAKING MY TFC. I IMMEDIATELY ASKED MY SUPVR FOR HELP. SEVERAL MINS PASSED AND I REQUESTED HELP AGAIN TO ANOTHER SUPVR. I HAD AN OPERROR APPROX 10-12 MINS AFTER MY FIRST REQUEST FOR HELP; AND 5 MINS AFTER MY SECOND REQUEST FOR HELP. I NEVER RECEIVED HELP. I BELIEVE THIS HAPPENED DUE TO LACK OF HELP. THE SUPVRS WORKING COMPLETELY IGNORED MY REQUEST.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.