|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1201 To 1800|
|Locale Reference||airport : zzz.airport|
|Altitude||agl single value : 0|
|Operator||common carrier : air carrier|
|Make Model Name||B737-400|
|Operating Under FAR Part||Part 121|
|Flight Phase||ground : parked|
|Affiliation||company : air carrier|
|Function||flight crew : first officer|
|Qualification||pilot : atp|
pilot : flight engineer
pilot : cfi
|Experience||flight time last 90 days : 225|
flight time total : 18000
flight time type : 3387
|Anomaly||other anomaly other|
|Resolutory Action||none taken : unable|
|Problem Areas||Passenger Human Performance|
|Primary Problem||Passenger Human Performance|
On the last day of a 4 day trip; flts consisted of ZZZ1-ZZZ2; ZZZ2-ZZZ3; ZZZ3-ZZZ4; ZZZ4-ZZZ5. We arrived in ZZZ4 slightly behind schedule with a 32 min turn. The flight was full with a jumpseater in the cockpit. Pulling into the gate at ZZZ4 we noticed 2 management types proceeding to the jetway as it was positioning to the aircraft. Before the cockpit door was even opened; there was a knock at the door. The 2 mgrs waited for the jumpseater to leave and then both squeezed into the cockpit closing the door. They introduced themselves and dialed a number into their cell phone stating that we would have a conference call with the chief pilot in ZZZ4. The chief pilot stated that the 2 mgrs were trained evaluators and that a report had been filed with the FAA by a passenger on the ZZZ2-ZZZ3 leg that saw the first officer pour what they thought was a liquor miniature into coffee. Immediately; I could only think of getting coffee for myself and the captain at the gate in ZZZ2. I put creamers in both coffees! Apparently this is what the passenger saw. Needless to say; the evaluators judged me not impaired or under any influence. The chief pilot was satisfied; the FAA was satisfied; and the company was satisfied. I contacted the FAA office in ZZZ3; which told me that they had called the passenger back to tell him of their findings. The passenger was satisfied. When confronted with the accusation; I was very disturbed that my integrity and professionalism was at jeopardy. I wanted to immediately take drug and alcohol tests; but the company said that was not necessary and would cancel the flight. This incident caused me and the captain undue stress for the last leg from ZZZ4-ZZZ5. We proceeded to ZZZ5 without incident; but in hindsight; I feel the stress of this false accusation reduced concentration on my flying duties. This distraction was uncalled for. If a passenger feels that a safe flight is at risk; they should not have gone on the flight. They never talked to an agent; flight attendant; the captain or myself.
Original NASA ASRS Text
Title: AN ACR PILOT REPORTS BEING INSPECTED BY HIS ACR MANAGERS FOLLOWING A PASSENGER ACCUSATION THAT HE ADDED ALCOHOL TO COFFEE ON A PREVIOUS FLT.
Narrative: ON THE LAST DAY OF A 4 DAY TRIP; FLTS CONSISTED OF ZZZ1-ZZZ2; ZZZ2-ZZZ3; ZZZ3-ZZZ4; ZZZ4-ZZZ5. WE ARRIVED IN ZZZ4 SLIGHTLY BEHIND SCHEDULE WITH A 32 MIN TURN. THE FLT WAS FULL WITH A JUMPSEATER IN THE COCKPIT. PULLING INTO THE GATE AT ZZZ4 WE NOTICED 2 MGMNT TYPES PROCEEDING TO THE JETWAY AS IT WAS POSITIONING TO THE ACFT. BEFORE THE COCKPIT DOOR WAS EVEN OPENED; THERE WAS A KNOCK AT THE DOOR. THE 2 MGRS WAITED FOR THE JUMPSEATER TO LEAVE AND THEN BOTH SQUEEZED INTO THE COCKPIT CLOSING THE DOOR. THEY INTRODUCED THEMSELVES AND DIALED A NUMBER INTO THEIR CELL PHONE STATING THAT WE WOULD HAVE A CONFERENCE CALL WITH THE CHIEF PLT IN ZZZ4. THE CHIEF PLT STATED THAT THE 2 MGRS WERE TRAINED EVALUATORS AND THAT A RPT HAD BEEN FILED WITH THE FAA BY A PAX ON THE ZZZ2-ZZZ3 LEG THAT SAW THE FO POUR WHAT THEY THOUGHT WAS A LIQUOR MINIATURE INTO COFFEE. IMMEDIATELY; I COULD ONLY THINK OF GETTING COFFEE FOR MYSELF AND THE CAPT AT THE GATE IN ZZZ2. I PUT CREAMERS IN BOTH COFFEES! APPARENTLY THIS IS WHAT THE PAX SAW. NEEDLESS TO SAY; THE EVALUATORS JUDGED ME NOT IMPAIRED OR UNDER ANY INFLUENCE. THE CHIEF PLT WAS SATISFIED; THE FAA WAS SATISFIED; AND THE COMPANY WAS SATISFIED. I CONTACTED THE FAA OFFICE IN ZZZ3; WHICH TOLD ME THAT THEY HAD CALLED THE PAX BACK TO TELL HIM OF THEIR FINDINGS. THE PAX WAS SATISFIED. WHEN CONFRONTED WITH THE ACCUSATION; I WAS VERY DISTURBED THAT MY INTEGRITY AND PROFESSIONALISM WAS AT JEOPARDY. I WANTED TO IMMEDIATELY TAKE DRUG AND ALCOHOL TESTS; BUT THE COMPANY SAID THAT WAS NOT NECESSARY AND WOULD CANCEL THE FLT. THIS INCIDENT CAUSED ME AND THE CAPT UNDUE STRESS FOR THE LAST LEG FROM ZZZ4-ZZZ5. WE PROCEEDED TO ZZZ5 WITHOUT INCIDENT; BUT IN HINDSIGHT; I FEEL THE STRESS OF THIS FALSE ACCUSATION REDUCED CONCENTRATION ON MY FLYING DUTIES. THIS DISTR WAS UNCALLED FOR. IF A PAX FEELS THAT A SAFE FLT IS AT RISK; THEY SHOULD NOT HAVE GONE ON THE FLT. THEY NEVER TALKED TO AN AGENT; FLT ATTENDANT; THE CAPT OR MYSELF.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.