B757 flight attendant reports passenger using cell phone during descent who becomes argumentative.

Attributes
ACN	722561
Time
Date	200612
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : lga.airport
State Reference	NY
Aircraft 1
Controlling Facilities	tower : lga.tower
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Plan	IFR
Aircraft 2
Flight Phase	descent : approach
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 7 flight attendant time total : 9 flight attendant time type : 25
ASRS Report	722561
Person 2
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct cabin event : passenger electronic device non adherence : company policies non adherence : far
Independent Detector	other other : 1
Resolutory Action	none taken : unable
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance
Air Traffic Incident	Operational Error

Narrative:

Passenger was on cell phone during descent to make a call. I told him to turn it off and he was extremely defensive and argumentative. The arguing and verbal abuse continued on the ground. The police were called out to issue a citation. Man seemed a little mentally impaired (not drunk). I can't think of any way to prevent this type of incident happening again.

Original NASA ASRS Text

Title: B757 FLT ATTENDANT RPTS PAX USING CELL PHONE DURING DSCNT WHO BECOMES ARGUMENTATIVE.

Narrative: PAX WAS ON CELL PHONE DURING DSCNT TO MAKE A CALL. I TOLD HIM TO TURN IT OFF AND HE WAS EXTREMELY DEFENSIVE AND ARGUMENTATIVE. THE ARGUING AND VERBAL ABUSE CONTINUED ON THE GND. THE POLICE WERE CALLED OUT TO ISSUE A CITATION. MAN SEEMED A LITTLE MENTALLY IMPAIRED (NOT DRUNK). I CAN'T THINK OF ANY WAY TO PREVENT THIS TYPE OF INCIDENT HAPPENING AGAIN.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.