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Flight attendant reported a passenger became argumentative when told they could not switch seats due to social distancing.
| Attributes | |
| ACN | 1753148 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
A couple along with their lap child got on the plane toward the end of boarding. Their assigned seats were X1 and X3. They wanted to sit together and they asked the man in X4 if he would be willing to switch but he said no. I talked to the gate agent and asked if Y3 was still being blocked off for social distancing. The gate agent said that it was blocked off. The man in Y4 said he was willing to switch but I informed everyone about the seat being blocked and passenger X got argumentative with me asking why they couldn't move. I apologized and told them that it was blocked for social distancing for the flight attendants. He got upset and asked me for my name. In flight he was busy with the lap child so I gave his wife my name and employee number. About halfway through the flight they both had their masks off and they were not eating or drinking anything. I had my B flight attendant tell them to put their masks on because they didn't have an issue with her. Passenger X informed her that his broke so she gave him a replacement.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger became argumentative when told they could not switch seats due to social distancing.
Narrative: A couple along with their lap child got on the plane toward the end of boarding. Their assigned seats were X1 and X3. They wanted to sit together and they asked the man in X4 if he would be willing to switch but he said no. I talked to the gate agent and asked if Y3 was still being blocked off for social distancing. The gate agent said that it was blocked off. The man in Y4 said he was willing to switch but I informed everyone about the seat being blocked and Passenger X got argumentative with me asking why they couldn't move. I apologized and told them that it was blocked for social distancing for the flight attendants. He got upset and asked me for my name. In flight he was busy with the lap child so I gave his wife my name and employee number. About halfway through the flight they both had their masks off and they were not eating or drinking anything. I had my B Flight Attendant tell them to put their masks on because they didn't have an issue with her. Passenger X informed her that his broke so she gave him a replacement.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.