Narrative:

Level cruise. Isolated cumulonimbus clouds along our route of flight. We needed to deviation right of track and requested route on cpdlc. Response was 'unable.' I typed back that we were deviating right of course and proceeded to avoid the cumulonimbus. Control responded 'unable.' we kept deviation under 10 mi and once clear resumed track. A couple of hours later in same conditions we requested route for cumulonimbus avoidance. No response from control. Made request again after few mins -- no response. I used the ATC emergency prompt for deviation and proceeded to avoid multiple cumulonimbus clouds on our track. We finally got permission after we had deviated approximately 7 mi off track. Never in 6 yrs as a -400 captain have I experienced these communication and clearance problems. Unfortunate to have ATC issues twice on 1 leg.

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Original NASA ASRS Text

Title: UNABLE TO COM WITH TOKYO IN A TIMELY FASHION; B747-400 FLT CREW TWICE UTILIZES EMER AUTH TO ALTER COURSE DUE TO CONVECTIVE ACTIVITY ON THEIR RTE OF FLT.

Narrative: LEVEL CRUISE. ISOLATED CUMULONIMBUS CLOUDS ALONG OUR RTE OF FLT. WE NEEDED TO DEV R OF TRACK AND REQUESTED ROUTE ON CPDLC. RESPONSE WAS 'UNABLE.' I TYPED BACK THAT WE WERE DEVIATING R OF COURSE AND PROCEEDED TO AVOID THE CUMULONIMBUS. CTL RESPONDED 'UNABLE.' WE KEPT DEV UNDER 10 MI AND ONCE CLR RESUMED TRACK. A COUPLE OF HRS LATER IN SAME CONDITIONS WE REQUESTED ROUTE FOR CUMULONIMBUS AVOIDANCE. NO RESPONSE FROM CTL. MADE REQUEST AGAIN AFTER FEW MINS -- NO RESPONSE. I USED THE ATC EMER PROMPT FOR DEV AND PROCEEDED TO AVOID MULTIPLE CUMULONIMBUS CLOUDS ON OUR TRACK. WE FINALLY GOT PERMISSION AFTER WE HAD DEVIATED APPROX 7 MI OFF TRACK. NEVER IN 6 YRS AS A -400 CAPT HAVE I EXPERIENCED THESE COM AND CLRNC PROBS. UNFORTUNATE TO HAVE ATC ISSUES TWICE ON 1 LEG.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.