Narrative:

For the second time in 2 weeks; I cannot access the flight papers for the first flight of the day. I get a message 'no flight plan call dispatch.' whoever is managing this program is doing a great job. Never had this problem when the operations representatives were doing it. Make sure whoever is in charge gets a big bonus. Now I am going to the aircraft to try to pull papers there. I tried in operations 1 hour 10 mins before departure and no papers.

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Original NASA ASRS Text

Title: A319 CAPT IS DISTRESSED BY REPLACEMENT OF FLT OPS REPRESENTATIVES TO ASSIST IN FLT PREPARATION PAPERWORK WITH COMPUTER GENERATED PAPERWORK.

Narrative: FOR THE SECOND TIME IN 2 WKS; I CANNOT ACCESS THE FLT PAPERS FOR THE FIRST FLT OF THE DAY. I GET A MESSAGE 'NO FLT PLAN CALL DISPATCH.' WHOEVER IS MANAGING THIS PROGRAM IS DOING A GREAT JOB. NEVER HAD THIS PROB WHEN THE OPS REPRESENTATIVES WERE DOING IT. MAKE SURE WHOEVER IS IN CHARGE GETS A BIG BONUS. NOW I AM GOING TO THE ACFT TO TRY TO PULL PAPERS THERE. I TRIED IN OPS 1 HR 10 MINS BEFORE DEP AND NO PAPERS.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.