Narrative:

The captain reported stabilizer setting of 5 units as grossly in error. He needed approximately 7.5 units to rotate. Load planning agent was advised and crew requested that load planning re-compute zero fuel weight and center of gravity. At XA00Z load planning still had not responded to the request. So I spoke to the supervisor on duty. I advocated on flight's behalf; and tried to impress on the supervisor and the planner of the safety implications. I suggested that ZZZ2 do a load audit. The supervisor agreed.

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Original NASA ASRS Text

Title: DISPATCHER RPTS B777 FLT CREW NEEDS 2 PT 5 ADDITIONAL UNIT OF STABILIZER TRIM TO ROTATE; REQUESTED A ZERO FUEL WT AND CTR OF GRAVITY RE-COMPUTE FROM LOAD PLANNING.

Narrative: THE CAPT RPTED STABILIZER SETTING OF 5 UNITS AS GROSSLY IN ERROR. HE NEEDED APPROX 7.5 UNITS TO ROTATE. LOAD PLANNING AGENT WAS ADVISED AND CREW REQUESTED THAT LOAD PLANNING RE-COMPUTE ZERO FUEL WT AND CTR OF GRAVITY. AT XA00Z LOAD PLANNING STILL HAD NOT RESPONDED TO THE REQUEST. SO I SPOKE TO THE SUPVR ON DUTY. I ADVOCATED ON FLT'S BEHALF; AND TRIED TO IMPRESS ON THE SUPVR AND THE PLANNER OF THE SAFETY IMPLICATIONS. I SUGGESTED THAT ZZZ2 DO A LOAD AUDIT. THE SUPVR AGREED.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.