 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
A dispatcher was unable to contact a company aircraft using the new digital phone system after the crew requested a dispatch/maintenance phone patch.
| Attributes | |
| ACN | 1044758 |
| Time | |
| Date | 201210 |
| Local Time Of Day | 0001-0600 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Air/Ground Communication |
| Person 1 | |
| Function | Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
Flight sent me a message requesting a phone patch with dispatch and maintenance. Per the SELCAL command; I was to use [a specific] frequency. I attempted to call that number in the new digital phone system and the patch would not connect. The phone rang like nobody was home. I disconnected and tried again with the same result. I tried 3 times without success. I sent an ACARS to the flight asking them to contact commercial radio and contact me via them. At that point; patch with dispatch and maintenance worked fine.
Original NASA ASRS Text
Title: A Dispatcher was unable to contact a Company aircraft using the new digital phone system after the crew requested a Dispatch/Maintenance phone patch.
Narrative: Flight sent me a message requesting a phone patch with Dispatch and Maintenance. Per the SELCAL command; I was to use [a specific] frequency. I attempted to call that number in the new digital phone system and the patch would not connect. The phone rang like nobody was home. I disconnected and tried again with the same result. I tried 3 times without success. I sent an ACARS to the flight asking them to contact Commercial Radio and contact me via them. At that point; patch with Dispatch and Maintenance worked fine.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.