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A B767-300 flight attendant reported that a hysterical passenger ran off of the aircraft before departing on an international flight from ord to bru, which caused concern, presumably because of luggage that had already been boarded.
| Attributes | |
| ACN | 632645 |
| Time | |
| Date | 200409 |
| Day | Mon |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : ord.airport |
| State Reference | IL |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 24 flight attendant time total : 24 flight attendant time type : 99.9 |
| ASRS Report | 632645 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event : passenger illness non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : unable |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger got hysterical and ran off plane, shouting obscenities. When I confronted her, that she couldn't just get off an international flight, she screamed obscenities and ran off. In my going after her, she pushed me while screaming obscenities in my face. When she did it a second time, she pushed me full force, screaming obscenities. I got a male agent's assistance. She was kept off flight, but went on air carrier next day.
Original NASA ASRS Text
Title: A B767-300 FLT ATTENDANT RPTED THAT A HYSTERICAL PAX RAN OFF OF THE ACFT BEFORE DEPARTING ON AN INTL FLT FROM ORD TO BRU, WHICH CAUSED CONCERN, PRESUMABLY BECAUSE OF LUGGAGE THAT HAD ALREADY BEEN BOARDED.
Narrative: PAX GOT HYSTERICAL AND RAN OFF PLANE, SHOUTING OBSCENITIES. WHEN I CONFRONTED HER, THAT SHE COULDN'T JUST GET OFF AN INTL FLT, SHE SCREAMED OBSCENITIES AND RAN OFF. IN MY GOING AFTER HER, SHE PUSHED ME WHILE SCREAMING OBSCENITIES IN MY FACE. WHEN SHE DID IT A SECOND TIME, SHE PUSHED ME FULL FORCE, SCREAMING OBSCENITIES. I GOT A MALE AGENT'S ASSISTANCE. SHE WAS KEPT OFF FLT, BUT WENT ON ACR NEXT DAY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.