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Az B757 flight attendant in charge reported that an aggressive passenger, during deplaning at dfw, became so violent that security had to be called.
| Attributes | |
| ACN | 625714 |
| Time | |
| Date | 200407 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : dfw.airport |
| State Reference | TX |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 12 flight attendant time total : 13 flight attendant time type : 5 |
| ASRS Report | 625714 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger verbally assaulted flight crew and was physically threatening to crew, remaining passenger and aircraft. Passenger was traveling with her 7 children and could not handle WX delays, no food and having to wait for her stroller. She lost her patience when crew was unable to leave aircraft and retrieve her stroller for her during deplaning phase. She kicked the aircraft and threatened crew to the point security had to be called.
Original NASA ASRS Text
Title: AZ B757 FLT ATTENDANT IN CHARGE RPTED THAT AN AGGRESSIVE PAX, DURING DEPLANING AT DFW, BECAME SO VIOLENT THAT SECURITY HAD TO BE CALLED.
Narrative: PAX VERBALLY ASSAULTED FLT CREW AND WAS PHYSICALLY THREATENING TO CREW, REMAINING PAX AND ACFT. PAX WAS TRAVELING WITH HER 7 CHILDREN AND COULD NOT HANDLE WX DELAYS, NO FOOD AND HAVING TO WAIT FOR HER STROLLER. SHE LOST HER PATIENCE WHEN CREW WAS UNABLE TO LEAVE ACFT AND RETRIEVE HER STROLLER FOR HER DURING DEPLANING PHASE. SHE KICKED THE ACFT AND THREATENED CREW TO THE POINT SECURITY HAD TO BE CALLED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.