<< >> NASA ASRS Report 604492, December 2003

A B737 flight attendant in charge reported that an intoxicated passenger became verbally abusive during the flight from lga to mia.

Attributes
ACN	604492
Time
Date	200312
Day	Sun
Place
Locale Reference	atc facility : zzz.artcc
State Reference	US
Aircraft 1
Controlling Facilities	artcc : zzz.artcc
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 13 flight attendant time total : 18 flight attendant time type : 70
ASRS Report	604492
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A male passenger in first class seemed to be intoxicated, therefore, we did not serve him any more alcohol. He already had 6 vodka and tonics. Once refused alcohol, he became verbally abusive calling me and the other flight attendant 'bitches.' a non revenue flight attendant told him to take his seat, which he did. Later on, he apologized for his misconduct to the other flight attendant.

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Original NASA ASRS Text

Title: A B737 FLT ATTENDANT IN CHARGE RPTED THAT AN INTOXICATED PAX BECAME VERBALLY ABUSIVE DURING THE FLT FROM LGA TO MIA.

Narrative: A MALE PAX IN FIRST CLASS SEEMED TO BE INTOXICATED, THEREFORE, WE DID NOT SERVE HIM ANY MORE ALCOHOL. HE ALREADY HAD 6 VODKA AND TONICS. ONCE REFUSED ALCOHOL, HE BECAME VERBALLY ABUSIVE CALLING ME AND THE OTHER FLT ATTENDANT 'BITCHES.' A NON REVENUE FLT ATTENDANT TOLD HIM TO TAKE HIS SEAT, WHICH HE DID. LATER ON, HE APOLOGIZED FOR HIS MISCONDUCT TO THE OTHER FLT ATTENDANT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.