Narrative:

Passenger boarded flight and refused to stow luggage/wheels and insisted that be done by me. Passenger demanded 2 glasses of champagne (pre-departure) for her 'colleague in the back.' she already had consumed 2 glasses. During safety video, passenger rang call light waving her glass for more champagne. She interrupted the service, continuously demanding more white wine, or champagne. This occurred while I was serving other customers or performing safety duties. The flight experienced mild to moderate turbulence. The captain made a PA and turned on fasten belt sign and requested the flight attendants to be seated. Immediately, passenger jumped out of her seat, dashed to where I was strapped in and demanded (again) more wine. At this point (4 1/2 hours flight time), she appeared intoxicated and belligerent. I asked her if she had heard the captain's instructions. She said 'yes' but did not obey said instructions. Her speech was slurred, her eyes were red and demeanor was hostile. I made a mental tally of the alcohol that I had served her. My estimation was that she had consumed at least 1 full bottle of champagne and 1 full bottle of wine. According to far's and company policy I cannot serve an intoxicated passenger, and denied the alcohol request. In accordance with the FAA, I also requested she remain seated with 'her seatbelt fastened.' at that point she complied, however complaining that I was going to 'get in trouble' for my requests. She refused to relinquish headset during collection (25 mins prior to landing).

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Original NASA ASRS Text

Title: A B777 FLT ATTENDANT RPTED THAT AN INEBRIATED PAX IGNORED THE SEATBELT SIGN AND OTHER CREW DIRECTIONS DURING AN OVERWATER FLT FROM LHR TO JFK.

Narrative: PAX BOARDED FLT AND REFUSED TO STOW LUGGAGE/WHEELS AND INSISTED THAT BE DONE BY ME. PAX DEMANDED 2 GLASSES OF CHAMPAGNE (PRE-DEP) FOR HER 'COLLEAGUE IN THE BACK.' SHE ALREADY HAD CONSUMED 2 GLASSES. DURING SAFETY VIDEO, PAX RANG CALL LIGHT WAVING HER GLASS FOR MORE CHAMPAGNE. SHE INTERRUPTED THE SVC, CONTINUOUSLY DEMANDING MORE WHITE WINE, OR CHAMPAGNE. THIS OCCURRED WHILE I WAS SERVING OTHER CUSTOMERS OR PERFORMING SAFETY DUTIES. THE FLT EXPERIENCED MILD TO MODERATE TURB. THE CAPT MADE A PA AND TURNED ON FASTEN BELT SIGN AND REQUESTED THE FLT ATTENDANTS TO BE SEATED. IMMEDIATELY, PAX JUMPED OUT OF HER SEAT, DASHED TO WHERE I WAS STRAPPED IN AND DEMANDED (AGAIN) MORE WINE. AT THIS POINT (4 1/2 HRS FLT TIME), SHE APPEARED INTOXICATED AND BELLIGERENT. I ASKED HER IF SHE HAD HEARD THE CAPT'S INSTRUCTIONS. SHE SAID 'YES' BUT DID NOT OBEY SAID INSTRUCTIONS. HER SPEECH WAS SLURRED, HER EYES WERE RED AND DEMEANOR WAS HOSTILE. I MADE A MENTAL TALLY OF THE ALCOHOL THAT I HAD SERVED HER. MY ESTIMATION WAS THAT SHE HAD CONSUMED AT LEAST 1 FULL BOTTLE OF CHAMPAGNE AND 1 FULL BOTTLE OF WINE. ACCORDING TO FAR'S AND COMPANY POLICY I CANNOT SERVE AN INTOXICATED PAX, AND DENIED THE ALCOHOL REQUEST. IN ACCORDANCE WITH THE FAA, I ALSO REQUESTED SHE REMAIN SEATED WITH 'HER SEATBELT FASTENED.' AT THAT POINT SHE COMPLIED, HOWEVER COMPLAINING THAT I WAS GOING TO 'GET IN TROUBLE' FOR MY REQUESTS. SHE REFUSED TO RELINQUISH HEADSET DURING COLLECTION (25 MINS PRIOR TO LNDG).

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.