B767 PIC report on slipping moral and interpersonal relationship problems between the flight deck an...

Attributes
ACN	580394
Time
Date	200304
Day	Sat
Place
Locale Reference	atc facility : zny.artcc
State Reference	NY
Aircraft 1
Controlling Facilities	artcc : zny.artcc tower : sgr.tower
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	580394
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event other other anomaly other
Independent Detector	other flight crewa other other : cab 4
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Cabin Crew Human Performance Environmental Factor Company
Primary Problem	Company

Narrative:

After flying with my crew this week, I realized what a grave mistake the canceling of flight attendant meals on long haul international flts would be. Not only will it be difficult to keep food to eat safe and fresh, but also the logistics of flight attendant trying to take care of their own food while taking care of our flying passenger creates too many negative issues for the flight attendant that didn't have a chance to get something at the last min -- like the ready extra that was called out on my trip. Add to that the issue that we pilots get meals while they don't only act to crate more friction animosity in an already difficult time here. I don't believe the savings for international long haul could ever outweigh long term cost in bitter attitudes between cockpit and cabin. There are many flight attendants who already have more than enough reasons to be bitter towards us. I really wish that the flight department would take the first step towards doing the right thing even if it meant paying for the meals out of our own budget. It really will become a safety issue if we ignore it for a minuscule savings.

Original NASA ASRS Text

Title: B767 PIC RPT ON SLIPPING MORAL AND INTERPERSONAL RELATIONSHIP PROBS BTWN THE FLT DECK AND THE CABIN TEAM AS A RESULT OF THE NEW CONTRACTUAL ISSUE OF THE COMPANY NOT PROVIDING MEALS FOR THE CABIN ATTENDANTS ON BOARD A LONG HAUL FLT TO ANY PLACE, ZZZ, FO.

Narrative: AFTER FLYING WITH MY CREW THIS WK, I REALIZED WHAT A GRAVE MISTAKE THE CANCELING OF FLT ATTENDANT MEALS ON LONG HAUL INTL FLTS WOULD BE. NOT ONLY WILL IT BE DIFFICULT TO KEEP FOOD TO EAT SAFE AND FRESH, BUT ALSO THE LOGISTICS OF FLT ATTENDANT TRYING TO TAKE CARE OF THEIR OWN FOOD WHILE TAKING CARE OF OUR FLYING PAX CREATES TOO MANY NEGATIVE ISSUES FOR THE FLT ATTENDANT THAT DIDN'T HAVE A CHANCE TO GET SOMETHING AT THE LAST MIN -- LIKE THE READY EXTRA THAT WAS CALLED OUT ON MY TRIP. ADD TO THAT THE ISSUE THAT WE PLTS GET MEALS WHILE THEY DON'T ONLY ACT TO CRATE MORE FRICTION ANIMOSITY IN AN ALREADY DIFFICULT TIME HERE. I DON'T BELIEVE THE SAVINGS FOR INTL LONG HAUL COULD EVER OUTWEIGH LONG TERM COST IN BITTER ATTITUDES BTWN COCKPIT AND CABIN. THERE ARE MANY FLT ATTENDANTS WHO ALREADY HAVE MORE THAN ENOUGH REASONS TO BE BITTER TOWARDS US. I REALLY WISH THAT THE FLT DEPT WOULD TAKE THE FIRST STEP TOWARDS DOING THE RIGHT THING EVEN IF IT MEANT PAYING FOR THE MEALS OUT OF OUR OWN BUDGET. IT REALLY WILL BECOME A SAFETY ISSUE IF WE IGNORE IT FOR A MINUSCULE SAVINGS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B767 PIC report on slipping moral and interpersonal relationship problems between the flight deck and the cabin team as a result of the new contractual issue of the company not providing meals for the cabin attendants on board a long haul flight to any place, ZZZ, first officer.