<< >> NASA ASRS Report 580138, April 2003

F100 passenger became belligerent after being told she couldn't use her cell phone on the aircraft for takeoff at ord.

Attributes
ACN	580138
Time
Date	200304
Day	Mon
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	tower : ord.tower
Operator	common carrier : air carrier
Make Model Name	Fokker 100
Operating Under FAR Part	Part 121
Flight Phase	ground : holding
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 14 flight attendant time total : 14
ASRS Report	580138
Person 2
Function	observation : passenger other personnel other
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies other anomaly other
Independent Detector	other other : 2
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

We were about to take off when a passenger looked at me and said the lady across the aisle was on her cell phone. I motioned and told her to tell the lady to hang up. Once it was safe to get up, we began our service. We asked who in the area was on the phone. She said it was her. All the other passenger pointed to her. We explained that the phone should always be off and that we had made several PA's. She became curt and would not give us her name or an apology. We asked her several times for her boarding pass and let her know the captain wanted it. We then had the plane met by auths.

Related reports:

• Flight report, B767-200, jfk-lax, passenger sat in crew jump...
• The cabin crew of a B777, en route from santiago chile (scel...
• Unstable passenger boards with autistic son and is a major t...
• Unstable passenger boards flight and is a major trial for th...
• At cruise on board B767, belligerent passenger threatened cr...
• Passenger aboard B757 en route to hawaii turns belligerent a...

	Enter your search terms Submit search form
	Web www.37000feet.com

Original NASA ASRS Text

Title: F100 PAX BECAME BELLIGERENT AFTER BEING TOLD SHE COULDN'T USE HER CELL PHONE ON THE ACFT FOR TKOF AT ORD.

Narrative: WE WERE ABOUT TO TAKE OFF WHEN A PAX LOOKED AT ME AND SAID THE LADY ACROSS THE AISLE WAS ON HER CELL PHONE. I MOTIONED AND TOLD HER TO TELL THE LADY TO HANG UP. ONCE IT WAS SAFE TO GET UP, WE BEGAN OUR SVC. WE ASKED WHO IN THE AREA WAS ON THE PHONE. SHE SAID IT WAS HER. ALL THE OTHER PAX POINTED TO HER. WE EXPLAINED THAT THE PHONE SHOULD ALWAYS BE OFF AND THAT WE HAD MADE SEVERAL PA'S. SHE BECAME CURT AND WOULD NOT GIVE US HER NAME OR AN APOLOGY. WE ASKED HER SEVERAL TIMES FOR HER BOARDING PASS AND LET HER KNOW THE CAPT WANTED IT. WE THEN HAD THE PLANE MET BY AUTHS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.