Narrative:

Passenger X was oblivious to flight attendant #10's instructions to return to seat during climb (seatbelt sign on). After first service had been accomplished, mr passenger X sat down on flight attendant #2's jump seat. Again flight attendant #10 approached him and informed him he couldn't situation on a crew member's jump seat for safety reasons. He immediately replied 'why not?' and that it was the stupidest thing he had ever heard. He again refused to return to his seat. When flight attendant #1 approached him, he pretended not to understand english. Luckily, she asked him if he would understand spanish. Then, he said yes. Purser (flight attendant #1) went ahead to explain to him why he was not authority/authorized to situation on a flight attendant jump seat, but he abruptly responded that he could care less who or why was not allowed to situation there. He went on to say that he would not comply nor cooperate with any crew member's instructions. He also added that he was not returning to his seat until he felt like it and he finished his coffee. Purser stood by him until he and his friend (mr passenger Y) returned to his seat. Even though mr passenger X returned to his seat and stayed there for the majority of the flight, purser was not confident of his behavior. He was incredibly upset at crew members and was belittling them on every opportunity he had. He refused to provide his name. It was obvious that his actions were not acceptable and even questionable. When the copy of the incident report was offered to him, he refused to take it -- he threw it on the floor. Captain assessed situation and had security meet the flight. Mr passenger X went on to deny the incident, but mr passenger Y cooperated with police officers by providing information.

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Original NASA ASRS Text

Title: FLT RPT, B767-200, JFK-LAX, PAX SAT IN CREW JUMP AND WOULD NOT MOVE, BECAME BELLIGERENT AND VERBALLY ABUSIVE TO CREW. POLICE MET FLT.

Narrative: PAX X WAS OBLIVIOUS TO FLT ATTENDANT #10'S INSTRUCTIONS TO RETURN TO SEAT DURING CLB (SEATBELT SIGN ON). AFTER FIRST SVC HAD BEEN ACCOMPLISHED, MR PAX X SAT DOWN ON FLT ATTENDANT #2'S JUMP SEAT. AGAIN FLT ATTENDANT #10 APCHED HIM AND INFORMED HIM HE COULDN'T SIT ON A CREW MEMBER'S JUMP SEAT FOR SAFETY REASONS. HE IMMEDIATELY REPLIED 'WHY NOT?' AND THAT IT WAS THE STUPIDEST THING HE HAD EVER HEARD. HE AGAIN REFUSED TO RETURN TO HIS SEAT. WHEN FLT ATTENDANT #1 APCHED HIM, HE PRETENDED NOT TO UNDERSTAND ENGLISH. LUCKILY, SHE ASKED HIM IF HE WOULD UNDERSTAND SPANISH. THEN, HE SAID YES. PURSER (FLT ATTENDANT #1) WENT AHEAD TO EXPLAIN TO HIM WHY HE WAS NOT AUTH TO SIT ON A FLT ATTENDANT JUMP SEAT, BUT HE ABRUPTLY RESPONDED THAT HE COULD CARE LESS WHO OR WHY WAS NOT ALLOWED TO SIT THERE. HE WENT ON TO SAY THAT HE WOULD NOT COMPLY NOR COOPERATE WITH ANY CREW MEMBER'S INSTRUCTIONS. HE ALSO ADDED THAT HE WAS NOT RETURNING TO HIS SEAT UNTIL HE FELT LIKE IT AND HE FINISHED HIS COFFEE. PURSER STOOD BY HIM UNTIL HE AND HIS FRIEND (MR PAX Y) RETURNED TO HIS SEAT. EVEN THOUGH MR PAX X RETURNED TO HIS SEAT AND STAYED THERE FOR THE MAJORITY OF THE FLT, PURSER WAS NOT CONFIDENT OF HIS BEHAVIOR. HE WAS INCREDIBLY UPSET AT CREW MEMBERS AND WAS BELITTLING THEM ON EVERY OPPORTUNITY HE HAD. HE REFUSED TO PROVIDE HIS NAME. IT WAS OBVIOUS THAT HIS ACTIONS WERE NOT ACCEPTABLE AND EVEN QUESTIONABLE. WHEN THE COPY OF THE INCIDENT RPT WAS OFFERED TO HIM, HE REFUSED TO TAKE IT -- HE THREW IT ON THE FLOOR. CAPT ASSESSED SIT AND HAD SECURITY MEET THE FLT. MR PAX X WENT ON TO DENY THE INCIDENT, BUT MR PAX Y COOPERATED WITH POLICE OFFICERS BY PROVIDING INFO.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.