After dealing with a disruptive passenger an MD80 PIC questions why passenger are not aware of the f...

Attributes
ACN	550343
Time
Date	200206
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : atl.tracon
State Reference	GA
Environment
Weather Elements	Thunderstorm
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	climbout : initial
Flight Plan	VFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	550343
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event : passenger misconduct inflight encounter : weather non adherence : published procedure non adherence : far non adherence : company policies
Independent Detector	other other : 3
Resolutory Action	none taken : anomaly accepted other
Consequence	other Other
Supplementary
Problem Areas	Cabin Crew Human Performance Weather Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

During climbout, the flight attendants called the cockpit to advise us of a passenger who refused to remove his headset during the safety instructions briefing, ignoring all efforts to politely advise him of the need to pay attention. They said he was behaving all right at the moment, and added they would let me know if he acted up again. Over an hour later, they called us again looking for a form that they could hand to a disruptive passenger to warn of law enforcement intervention in the event of repeated failures to comply with safety instructions from flight attendants. This was to be a preventive measure in the event of subsequent refusals. None were found aboard. During descent, we were notified of a repeat performance of passenger and a request to have the authorities meet the airplane at the gate. This was done through dispatch and state police boarded the airplane upon gate arrival and escorted the passenger off while all other passenger remained seated. This all would seem insignificant if it were not for the fact that we were being rerouted for WX by ATC and given changes to our altitude, heading, and flight plan while supposedly stepping on brush fires. This was a great distraction to our cockpit duties that should not have taken place. Passenger must know that crewmembers give instructions for a reason, and ones that should not have to be explained to each passenger personally.

Original NASA ASRS Text

Title: AFTER DEALING WITH A DISRUPTIVE PAX AN MD80 PIC QUESTIONS WHY PAX ARE NOT AWARE OF THE FACT THAT THEY MUST ACCEPT THE INSTRUCTIONS GIVEN BY CREW MEMBERS. FLT TO ZZZ, US.

Narrative: DURING CLIMBOUT, THE FLT ATTENDANTS CALLED THE COCKPIT TO ADVISE US OF A PAX WHO REFUSED TO REMOVE HIS HEADSET DURING THE SAFETY INSTRUCTIONS BRIEFING, IGNORING ALL EFFORTS TO POLITELY ADVISE HIM OF THE NEED TO PAY ATTENTION. THEY SAID HE WAS BEHAVING ALL RIGHT AT THE MOMENT, AND ADDED THEY WOULD LET ME KNOW IF HE ACTED UP AGAIN. OVER AN HOUR LATER, THEY CALLED US AGAIN LOOKING FOR A FORM THAT THEY COULD HAND TO A DISRUPTIVE PAX TO WARN OF LAW ENFORCEMENT INTERVENTION IN THE EVENT OF REPEATED FAILURES TO COMPLY WITH SAFETY INSTRUCTIONS FROM FLT ATTENDANTS. THIS WAS TO BE A PREVENTIVE MEASURE IN THE EVENT OF SUBSEQUENT REFUSALS. NONE WERE FOUND ABOARD. DURING DESCENT, WE WERE NOTIFIED OF A REPEAT PERFORMANCE OF PAX AND A REQUEST TO HAVE THE AUTHORITIES MEET THE AIRPLANE AT THE GATE. THIS WAS DONE THROUGH DISPATCH AND STATE POLICE BOARDED THE AIRPLANE UPON GATE ARR AND ESCORTED THE PAX OFF WHILE ALL OTHER PAX REMAINED SEATED. THIS ALL WOULD SEEM INSIGNIFICANT IF IT WERE NOT FOR THE FACT THAT WE WERE BEING REROUTED FOR WX BY ATC AND GIVEN CHANGES TO OUR ALT, HEADING, AND FLT PLAN WHILE SUPPOSEDLY STEPPING ON BRUSH FIRES. THIS WAS A GREAT DISTRACTION TO OUR COCKPIT DUTIES THAT SHOULD NOT HAVE TAKEN PLACE. PAX MUST KNOW THAT CREWMEMBERS GIVE INSTRUCTIONS FOR A REASON, AND ONES THAT SHOULD NOT HAVE TO BE EXPLAINED TO EACH PAX PERSONALLY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

After dealing with a disruptive passenger an MD80 PIC questions why passenger are not aware of the fact that they must accept the instructions given by crew members. Flight to ZZZ, us.