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B727 cabin attendant complains about unruly passenger who was defiant when attendant refused to service him an alcoholic beverage and unwilling to follow safety instructions. He was disruptive to other passenger the entire flight. He was suspected of being intoxicated, and or drugged.
| Attributes | |
| ACN | 520447 |
| Time | |
| Date | 200108 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : iad.airport |
| State Reference | DC |
| Environment | |
| Weather Elements | Rain |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : iad.tracon tracon : s46.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | B727 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level descent : approach ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 1.5 flight attendant time total : 1.5 flight attendant time type : 10 |
| ASRS Report | 520447 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct |
| Independent Detector | other other : 4 (cab) |
| Resolutory Action | none taken : unable |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
From the time passenger got onboard he was loud and obnoxious and very demanding. I refused to give him another alcoholic beverage, he became very defiant. I had to tell him several times to stay seated with seat belt fastened. He did not comply with any of my demands. He also picked a fight with passenger. During descent, landing, he stood up and went to the restroom after I already made several PA requests to stay seated. Passenger should have never been allowed to board the plane since he was abusive to agent at the gate. Alcohol and possibly drugs were contributing factors.
Original NASA ASRS Text
Title: B727 CABIN ATTENDANT COMPLAINS ABOUT UNRULY PAX WHO WAS DEFIANT WHEN ATTENDANT REFUSED TO SVC HIM AN ALCOHOLIC BEVERAGE AND UNWILLING TO FOLLOW SAFETY INSTRUCTIONS. HE WAS DISRUPTIVE TO OTHER PAX THE ENTIRE FLT. HE WAS SUSPECTED OF BEING INTOXICATED, AND OR DRUGGED.
Narrative: FROM THE TIME PAX GOT ONBOARD HE WAS LOUD AND OBNOXIOUS AND VERY DEMANDING. I REFUSED TO GIVE HIM ANOTHER ALCOHOLIC BEVERAGE, HE BECAME VERY DEFIANT. I HAD TO TELL HIM SEVERAL TIMES TO STAY SEATED WITH SEAT BELT FASTENED. HE DID NOT COMPLY WITH ANY OF MY DEMANDS. HE ALSO PICKED A FIGHT WITH PAX. DURING DSCNT, LNDG, HE STOOD UP AND WENT TO THE RESTROOM AFTER I ALREADY MADE SEVERAL PA REQUESTS TO STAY SEATED. PAX SHOULD HAVE NEVER BEEN ALLOWED TO BOARD THE PLANE SINCE HE WAS ABUSIVE TO AGENT AT THE GATE. ALCOHOL AND POSSIBLY DRUGS WERE CONTRIBUTING FACTORS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.