Passenger misconduct.

Attributes
ACN	549162
Time
Date	200205
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mia.airport
State Reference	FL
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 3
Experience	flight attendant time airline total : 13 flight attendant time total : 15 flight attendant time type : 95
ASRS Report	549162
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance Flight Crew Human Performance Cabin Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger boarded aircraft complaining that first class was able to have more bags than coach passenger. He complained a deadheading flight attendant was in first class and he wasn't. Then he wanted a written apology because a 4 pound maltese got loose in first class and he was scared! Then he complained about no meal service. I explained the financial reasons. He expressed his dislike of 'americans' and how if we went under, european airlines could take over. He kept approaching first class flight attendant about the apology he wanted. Then he became personal, telling me he felt sorry for my husband. When he was given a note from captain to leave us alone and to see an agent if he had anything else to say, he was also given the form signed by captain and flight attendant #1 that the next warning would be him being met by law enforcement in ord. This in no way deterred him from being verbal with us. He continued his behavior until landing in ord.

Original NASA ASRS Text

Title: PAX MISCONDUCT.

Narrative: PAX BOARDED ACFT COMPLAINING THAT FIRST CLASS WAS ABLE TO HAVE MORE BAGS THAN COACH PAX. HE COMPLAINED A DEADHEADING FLT ATTENDANT WAS IN FIRST CLASS AND HE WASN'T. THEN HE WANTED A WRITTEN APOLOGY BECAUSE A 4 LB MALTESE GOT LOOSE IN FIRST CLASS AND HE WAS SCARED! THEN HE COMPLAINED ABOUT NO MEAL SVC. I EXPLAINED THE FINANCIAL REASONS. HE EXPRESSED HIS DISLIKE OF 'AMERICANS' AND HOW IF WE WENT UNDER, EUROPEAN AIRLINES COULD TAKE OVER. HE KEPT APCHING FIRST CLASS FLT ATTENDANT ABOUT THE APOLOGY HE WANTED. THEN HE BECAME PERSONAL, TELLING ME HE FELT SORRY FOR MY HUSBAND. WHEN HE WAS GIVEN A NOTE FROM CAPT TO LEAVE US ALONE AND TO SEE AN AGENT IF HE HAD ANYTHING ELSE TO SAY, HE WAS ALSO GIVEN THE FORM SIGNED BY CAPT AND FLT ATTENDANT #1 THAT THE NEXT WARNING WOULD BE HIM BEING MET BY LAW ENFORCEMENT IN ORD. THIS IN NO WAY DETERRED HIM FROM BEING VERBAL WITH US. HE CONTINUED HIS BEHAVIOR UNTIL LNDG IN ORD.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.