Passenger misconduct in-flight continues after landing to include threats to the crew and the use of...

Attributes
ACN	519637
Time
Date	200107
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : skbq.airport
State Reference	FO
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B727 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Experience	flight attendant time airline total : 11 flight attendant time total : 10 flight attendant time type : 80
ASRS Report	519637
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty other personnel other oversight : flight attendant in charge
Events
Anomaly	cabin event : passenger misconduct other anomaly other
Independent Detector	other flight crewa
Resolutory Action	other
Consequence	other other
Supplementary
Problem Areas	Company Passenger Human Performance
Primary Problem	Company

Narrative:

During flight to skbq, I was informed that a passenger assaulted twice the #1 flight attendant. I was told security would meet the flight. After deplaning I was the second flight attendant on the van. Flight attendant #5 was already on. When I looked to my right, I saw a group of people approach the van. We immediately got off the van and I began to order the remaining crew members to get on the van. Meanwhile some men were surrounding the pilots. The sister of passenger was threatening crew telling us that they knew our names and where we stayed, that their bodyguards would take care of us. I informed security that we would not leave without being escorted to hotel. While waiting in van, a man parked his truck in front of our van to block our exit. Security sent him away. Security agreed that we would have an armed escort in the van to try to make our trip safe. When we left, the driver had to take an alternate road to avoid anyone to follow us. We also had to be escorted in the morning back to the airport. It was a very scary and tense situation. No one from air carrier met the flight the next day. I refuse to return to the same airport due to the situation.

Original NASA ASRS Text

Title: PAX MISCONDUCT INFLT CONTINUES AFTER LNDG TO INCLUDE THREATS TO THE CREW AND THE USE OF ARMED GUARDS FOR SECURITY OF TRANSPORTATION. FOREIGN OP.

Narrative: DURING FLT TO SKBQ, I WAS INFORMED THAT A PAX ASSAULTED TWICE THE #1 FLT ATTENDANT. I WAS TOLD SECURITY WOULD MEET THE FLT. AFTER DEPLANING I WAS THE SECOND FLT ATTENDANT ON THE VAN. FLT ATTENDANT #5 WAS ALREADY ON. WHEN I LOOKED TO MY R, I SAW A GROUP OF PEOPLE APCH THE VAN. WE IMMEDIATELY GOT OFF THE VAN AND I BEGAN TO ORDER THE REMAINING CREW MEMBERS TO GET ON THE VAN. MEANWHILE SOME MEN WERE SURROUNDING THE PLTS. THE SISTER OF PAX WAS THREATENING CREW TELLING US THAT THEY KNEW OUR NAMES AND WHERE WE STAYED, THAT THEIR BODYGUARDS WOULD TAKE CARE OF US. I INFORMED SECURITY THAT WE WOULD NOT LEAVE WITHOUT BEING ESCORTED TO HOTEL. WHILE WAITING IN VAN, A MAN PARKED HIS TRUCK IN FRONT OF OUR VAN TO BLOCK OUR EXIT. SECURITY SENT HIM AWAY. SECURITY AGREED THAT WE WOULD HAVE AN ARMED ESCORT IN THE VAN TO TRY TO MAKE OUR TRIP SAFE. WHEN WE LEFT, THE DRIVER HAD TO TAKE AN ALTERNATE ROAD TO AVOID ANYONE TO FOLLOW US. WE ALSO HAD TO BE ESCORTED IN THE MORNING BACK TO THE ARPT. IT WAS A VERY SCARY AND TENSE SIT. NO ONE FROM ACR MET THE FLT THE NEXT DAY. I REFUSE TO RETURN TO THE SAME ARPT DUE TO THE SIT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Passenger misconduct in-flight continues after landing to include threats to the crew and the use of armed guards for security of transportation. Foreign operation.