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An A330-200 was dispatched in non-compliance with a lavatory toilet replaced with all required maintenance manual checks not accomplished.
| Attributes | |
| ACN | 546982 |
| Time | |
| Date | 200205 |
| Day | Fri |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Controlling Facilities | tower : sju.tower |
| Operator | common carrier : air carrier |
| Make Model Name | A330 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : maintenance |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | maintenance : lead technician |
| Qualification | technician : powerplant technician : fcc technician : airframe |
| Experience | maintenance avionics : 7 maintenance lead technician : 2 maintenance technician : 23 |
| ASRS Report | 546982 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | maintenance : lead technician |
| Events | |
| Anomaly | aircraft equipment problem : less severe maintenance problem : improper maintenance maintenance problem : improper documentation non adherence : published procedure non adherence : far |
| Independent Detector | other other : person 1 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other |
| Factors | |
| Maintenance | contributing factor : schedule pressure performance deficiency : non compliance with legal requirements performance deficiency : logbook entry performance deficiency : testing performance deficiency : installation |
| Supplementary | |
| Problem Areas | Chart Or Publication Maintenance Human Performance Aircraft |
| Primary Problem | Maintenance Human Performance |
Narrative:
I was working aircraft X ETOPS service check on a through flight. I was also to replace lavatory L54 toilet. The toilet was on MEL. I finished the ETOPS check at XA00. The plane was set to departure at XC40. I was supposed to be finished with the toilet by XB30, so crews could board passenger. As I was researching required paperwork I told the lead 'this is a big job,' indicating I would need more time, help and tooling. The lead got mad and very defensive, raising his voice he said 'it's only a toilet, just change it out.' well I did. All I did was just change it out, remove and replace with a water leak check and operations check (which went fine). The maintenance manual calls out for additional steps pre and post installation. I felt taken advantage of. The upgrade lead mechanic should have got involved to help, and to see what exactly the maintenance manual called out.
Original NASA ASRS Text
Title: AN A330-200 WAS DISPATCHED IN NON-COMPLIANCE WITH A LAVATORY TOILET REPLACED WITH ALL REQUIRED MAINT MANUAL CHKS NOT ACCOMPLISHED.
Narrative: I WAS WORKING ACFT X ETOPS SVC CHK ON A THROUGH FLT. I WAS ALSO TO REPLACE LAVATORY L54 TOILET. THE TOILET WAS ON MEL. I FINISHED THE ETOPS CHK AT XA00. THE PLANE WAS SET TO DEP AT XC40. I WAS SUPPOSED TO BE FINISHED WITH THE TOILET BY XB30, SO CREWS COULD BOARD PAX. AS I WAS RESEARCHING REQUIRED PAPERWORK I TOLD THE LEAD 'THIS IS A BIG JOB,' INDICATING I WOULD NEED MORE TIME, HELP AND TOOLING. THE LEAD GOT MAD AND VERY DEFENSIVE, RAISING HIS VOICE HE SAID 'IT'S ONLY A TOILET, JUST CHANGE IT OUT.' WELL I DID. ALL I DID WAS JUST CHANGE IT OUT, REMOVE AND REPLACE WITH A WATER LEAK CHK AND OPS CHK (WHICH WENT FINE). THE MAINT MANUAL CALLS OUT FOR ADDITIONAL STEPS PRE AND POST INSTALLATION. I FELT TAKEN ADVANTAGE OF. THE UPGRADE LEAD MECH SHOULD HAVE GOT INVOLVED TO HELP, AND TO SEE WHAT EXACTLY THE MAINT MANUAL CALLED OUT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.