Narrative:

I was in charge of economy cabin galley. About 180 mins into flight, soon after meal service, we (the cabin crew) received word from the purser that she was informed by captain that we were going to encounter severe turbulence in about 20 mins. His and her instructions were to stow all loose objects and be seated. Crew and I began to move 2 beverage carts we normally leave adjacent doors 4L/right to stowage location. Not more than 2 mins after purser's briefing to us, we hit pretty heavy turbulence. Aircraft was moving up and down and not so much side to side. Movements were so severe I was thrown to floor. I was immediately in galley surrounded to my left, right, and rear by loose objects. Several shelves full of full cans of drinks fell out of stowage and onto galley floor. A couple of carts that we had not had the opportunity to store did move. I was hit by one on my right shoulder. I attempted to lift myself from galley floor but had difficulty because of severe aircraft movements (up and down) and slippery galley floor as some liquid did spill in open tins of drink. Other flight attendant was able to make it to her jump seat. She literally pulled me to her and lifted me over her lap to keep me still and away from moving or falling loose objects. Turbulence lasted at least 90 mins. The first 30 mins were, however, the most intense. We were able at one point to secure loose galley objects. The purser, checked on economy class crew repeatedly as she knew turbulence would be much worse in rear of aircraft in comparison to the forward or center part. My thanks to her professionalism. I was upset that flight deck crew did not once call economy galley to check on our status. I cannot recall if they made an announcement or not to passenger concerning turbulence. They didn't even follow up on us on the ground. I understand that turbulence is something almost unpredictable, however, the safety and well being of their cabin crew is partially their responsibility and I felt that they were heavily indifferent.

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Original NASA ASRS Text

Title: B767-300 CABIN ATTENDANT INJURED DURING SUDDEN AND SEVERE TURB.

Narrative: I WAS IN CHARGE OF ECONOMY CABIN GALLEY. ABOUT 180 MINS INTO FLT, SOON AFTER MEAL SVC, WE (THE CABIN CREW) RECEIVED WORD FROM THE PURSER THAT SHE WAS INFORMED BY CAPT THAT WE WERE GOING TO ENCOUNTER SEVERE TURB IN ABOUT 20 MINS. HIS AND HER INSTRUCTIONS WERE TO STOW ALL LOOSE OBJECTS AND BE SEATED. CREW AND I BEGAN TO MOVE 2 BEVERAGE CARTS WE NORMALLY LEAVE ADJACENT DOORS 4L/R TO STOWAGE LOCATION. NOT MORE THAN 2 MINS AFTER PURSER'S BRIEFING TO US, WE HIT PRETTY HVY TURB. ACFT WAS MOVING UP AND DOWN AND NOT SO MUCH SIDE TO SIDE. MOVEMENTS WERE SO SEVERE I WAS THROWN TO FLOOR. I WAS IMMEDIATELY IN GALLEY SURROUNDED TO MY L, R, AND REAR BY LOOSE OBJECTS. SEVERAL SHELVES FULL OF FULL CANS OF DRINKS FELL OUT OF STOWAGE AND ONTO GALLEY FLOOR. A COUPLE OF CARTS THAT WE HAD NOT HAD THE OPPORTUNITY TO STORE DID MOVE. I WAS HIT BY ONE ON MY R SHOULDER. I ATTEMPTED TO LIFT MYSELF FROM GALLEY FLOOR BUT HAD DIFFICULTY BECAUSE OF SEVERE ACFT MOVEMENTS (UP AND DOWN) AND SLIPPERY GALLEY FLOOR AS SOME LIQUID DID SPILL IN OPEN TINS OF DRINK. OTHER FLT ATTENDANT WAS ABLE TO MAKE IT TO HER JUMP SEAT. SHE LITERALLY PULLED ME TO HER AND LIFTED ME OVER HER LAP TO KEEP ME STILL AND AWAY FROM MOVING OR FALLING LOOSE OBJECTS. TURB LASTED AT LEAST 90 MINS. THE FIRST 30 MINS WERE, HOWEVER, THE MOST INTENSE. WE WERE ABLE AT ONE POINT TO SECURE LOOSE GALLEY OBJECTS. THE PURSER, CHKED ON ECONOMY CLASS CREW REPEATEDLY AS SHE KNEW TURB WOULD BE MUCH WORSE IN REAR OF ACFT IN COMPARISON TO THE FORWARD OR CTR PART. MY THANKS TO HER PROFESSIONALISM. I WAS UPSET THAT FLT DECK CREW DID NOT ONCE CALL ECONOMY GALLEY TO CHK ON OUR STATUS. I CANNOT RECALL IF THEY MADE AN ANNOUNCEMENT OR NOT TO PAX CONCERNING TURB. THEY DIDN'T EVEN FOLLOW UP ON US ON THE GND. I UNDERSTAND THAT TURB IS SOMETHING ALMOST UNPREDICTABLE, HOWEVER, THE SAFETY AND WELL BEING OF THEIR CABIN CREW IS PARTIALLY THEIR RESPONSIBILITY AND I FELT THAT THEY WERE HEAVILY INDIFFERENT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.