<< >> NASA ASRS Report 534783, December 2001

An A300-600 airbus flight attendant report on misbehaving passenger that were detained by officials after landing at mdhe, first officer.

Attributes
ACN	534783
Time
Date	200112
Day	Mon
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zma.artcc
State Reference	FL
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zma.artcc
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 7 flight attendant time total : 7 flight attendant time type : 60
ASRS Report	534783
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Events
Anomaly	cabin event : passenger misconduct non adherence : far
Independent Detector	other other : cab 1 and 2
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance Flight Crew Human Performance Cabin Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

In-flight from jfk-sdq, 2 male passenger were found drinking their own bottles of liquor. The purser asked us not to serve them any more liquor because female passenger complained of being harassed by these 2 men when they would get up. When I reached their aisle, they asked for liquor drinks. I explained why I couldn't serve them and they told me they wanted to tell me something. The gentlemen in the aisle proceeded to tell me obscenities, then tried to get up and stop me from moving the cart. I told him to situation down, and he did. The gentlemen in the aisle started yelling at me (obscenities, as well). The purser told the captain and we landed almost immediately. The purser did pull the man on the aisle to the first class cabin to talk to him and he began raising his voice and moving towards her (as if to assault her). When we landed in sdq, they were taken into custody by auths and we filed a report.

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Original NASA ASRS Text

Title: AN A300-600 AIRBUS FLT ATTENDANT RPT ON MISBEHAVING PAX THAT WERE DETAINED BY OFFICIALS AFTER LNDG AT MDHE, FO.

Narrative: INFLT FROM JFK-SDQ, 2 MALE PAX WERE FOUND DRINKING THEIR OWN BOTTLES OF LIQUOR. THE PURSER ASKED US NOT TO SERVE THEM ANY MORE LIQUOR BECAUSE FEMALE PAX COMPLAINED OF BEING HARASSED BY THESE 2 MEN WHEN THEY WOULD GET UP. WHEN I REACHED THEIR AISLE, THEY ASKED FOR LIQUOR DRINKS. I EXPLAINED WHY I COULDN'T SERVE THEM AND THEY TOLD ME THEY WANTED TO TELL ME SOMETHING. THE GENTLEMEN IN THE AISLE PROCEEDED TO TELL ME OBSCENITIES, THEN TRIED TO GET UP AND STOP ME FROM MOVING THE CART. I TOLD HIM TO SIT DOWN, AND HE DID. THE GENTLEMEN IN THE AISLE STARTED YELLING AT ME (OBSCENITIES, AS WELL). THE PURSER TOLD THE CAPT AND WE LANDED ALMOST IMMEDIATELY. THE PURSER DID PULL THE MAN ON THE AISLE TO THE FIRST CLASS CABIN TO TALK TO HIM AND HE BEGAN RAISING HIS VOICE AND MOVING TOWARDS HER (AS IF TO ASSAULT HER). WHEN WE LANDED IN SDQ, THEY WERE TAKEN INTO CUSTODY BY AUTHS AND WE FILED A RPT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.