Flight attendant aboard B777 reports the removal of an allegedly misbehaving passenger.

Attributes
ACN	697594
Time
Date	200605
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant aircraft qualified on : 2
Experience	flight attendant time total : 28 flight attendant time type : 90
ASRS Report	697594
Person 2
Affiliation	other
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 1
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance Flight Crew Human Performance Cabin Crew Human Performance Company
Primary Problem	Passenger Human Performance

Narrative:

I was not directly involved in this event; however; I did witness 2 ord police officers come on the flight and remove the passenger. The cabin crew on this flight work together all the time. We've known each other for yrs and I feel our judgement in these situations is flawless. Therefore; when a situation occurs; such as this; all the flight attendants will support each other and if one flight attendant is uncomfortable with this passenger on board and wants him or her off; we all do or we all walk off. The captain did not back up the flight attendants in this incident; therefore; it took quite a bit of time to have this passenger removed because no one in management could make a decision. Just to put the company on notice the days of putting up with crap from passenger are over. We will not take a trip when we feel the situation is precarious and possibly volatile.

Original NASA ASRS Text

Title: FLT ATTENDANT ABOARD B777 RPTS THE REMOVAL OF AN ALLEGEDLY MISBEHAVING PAX.

Narrative: I WAS NOT DIRECTLY INVOLVED IN THIS EVENT; HOWEVER; I DID WITNESS 2 ORD POLICE OFFICERS COME ON THE FLT AND REMOVE THE PAX. THE CABIN CREW ON THIS FLT WORK TOGETHER ALL THE TIME. WE'VE KNOWN EACH OTHER FOR YRS AND I FEEL OUR JUDGEMENT IN THESE SITUATIONS IS FLAWLESS. THEREFORE; WHEN A SITUATION OCCURS; SUCH AS THIS; ALL THE FLT ATTENDANTS WILL SUPPORT EACH OTHER AND IF ONE FLT ATTENDANT IS UNCOMFORTABLE WITH THIS PAX ON BOARD AND WANTS HIM OR HER OFF; WE ALL DO OR WE ALL WALK OFF. THE CAPT DID NOT BACK UP THE FLT ATTENDANTS IN THIS INCIDENT; THEREFORE; IT TOOK QUITE A BIT OF TIME TO HAVE THIS PAX REMOVED BECAUSE NO ONE IN MGMNT COULD MAKE A DECISION. JUST TO PUT THE COMPANY ON NOTICE THE DAYS OF PUTTING UP WITH CRAP FROM PAX ARE OVER. WE WILL NOT TAKE A TRIP WHEN WE FEEL THE SITUATION IS PRECARIOUS AND POSSIBLY VOLATILE.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.