Narrative:

In the past 24 hours, I have had 2 instances when the company doctor on call has not been available when needed. In the first instance, the phone number supplied was busy for over 10 mins and by the time I did get through, the flight basically used help on board. In the second instance on this flight, nobody answered the number supplied to me. This flight had an overdosed passenger and we needed to speak with the doctor as soon as possible. Comrdo has a contact for medical emergencys and I believe we need to use them for our primary contacts. Our company medical doctors on call are not reliable enough to provide timely medical service to the flts in the air. We have had problem after problem getting a hold of a doctor.

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Original NASA ASRS Text

Title: DISPATCHER ALLEGES COORD DIFFICULTIES IN OBTAINING COMPANY MEDICAL INFLT ASSISTANCE RESPONSE.

Narrative: IN THE PAST 24 HRS, I HAVE HAD 2 INSTANCES WHEN THE COMPANY DOCTOR ON CALL HAS NOT BEEN AVAILABLE WHEN NEEDED. IN THE FIRST INSTANCE, THE PHONE NUMBER SUPPLIED WAS BUSY FOR OVER 10 MINS AND BY THE TIME I DID GET THROUGH, THE FLT BASICALLY USED HELP ON BOARD. IN THE SECOND INSTANCE ON THIS FLT, NOBODY ANSWERED THE NUMBER SUPPLIED TO ME. THIS FLT HAD AN OVERDOSED PAX AND WE NEEDED TO SPEAK WITH THE DOCTOR ASAP. COMRDO HAS A CONTACT FOR MEDICAL EMERS AND I BELIEVE WE NEED TO USE THEM FOR OUR PRIMARY CONTACTS. OUR COMPANY MEDICAL DOCTORS ON CALL ARE NOT RELIABLE ENOUGH TO PROVIDE TIMELY MEDICAL SVC TO THE FLTS IN THE AIR. WE HAVE HAD PROB AFTER PROB GETTING A HOLD OF A DOCTOR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.