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A B767-300 flight attendant in charge reported that an intoxicated passenger had been boarded even after he had told the gate agent to deny boarding to the passenger.
| Attributes | |
| ACN | 514020 |
| Time | |
| Date | 200106 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : hnl.airport |
| State Reference | HI |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : dal.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 15 flight attendant time total : 15 flight attendant time type : 70 |
| ASRS Report | 514020 |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance |
| Primary Problem | Company |
Narrative:
Before boarding, one of my flight attendants mentioned that he observed an intoxicated passenger in the boarding lounge. I expressed my concern to a company agent before boarding. She said she would call a supervisor to handle it. During boarding, the flight attendant at the aircraft door noticed the passenger was allowed to board. I got off the aircraft to discuss my concern. An agent supervisor boarded the aircraft and subsequently he was removed from the aircraft. What is problematic is the fact that he was allowed to board in the first place, after bringing our concern to the agent's attention. I believe this is a direct violation of FARS. Should my crew not have noticed this intoxication, and he was allowed to travel with us, the potential for a problem in-flight concerns me.
Original NASA ASRS Text
Title: A B767-300 FLT ATTENDANT IN CHARGE RPTED THAT AN INTOXICATED PAX HAD BEEN BOARDED EVEN AFTER HE HAD TOLD THE GATE AGENT TO DENY BOARDING TO THE PAX.
Narrative: BEFORE BOARDING, ONE OF MY FLT ATTENDANTS MENTIONED THAT HE OBSERVED AN INTOXICATED PAX IN THE BOARDING LOUNGE. I EXPRESSED MY CONCERN TO A COMPANY AGENT BEFORE BOARDING. SHE SAID SHE WOULD CALL A SUPVR TO HANDLE IT. DURING BOARDING, THE FLT ATTENDANT AT THE ACFT DOOR NOTICED THE PAX WAS ALLOWED TO BOARD. I GOT OFF THE ACFT TO DISCUSS MY CONCERN. AN AGENT SUPVR BOARDED THE ACFT AND SUBSEQUENTLY HE WAS REMOVED FROM THE ACFT. WHAT IS PROBLEMATIC IS THE FACT THAT HE WAS ALLOWED TO BOARD IN THE FIRST PLACE, AFTER BRINGING OUR CONCERN TO THE AGENT'S ATTN. I BELIEVE THIS IS A DIRECT VIOLATION OF FARS. SHOULD MY CREW NOT HAVE NOTICED THIS INTOXICATION, AND HE WAS ALLOWED TO TRAVEL WITH US, THE POTENTIAL FOR A PROB INFLT CONCERNS ME.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.