Cabin attendant report, S80, ord-ewr. On boarding, passenger booked in coach sat in first class, refused to move, even after police were called. Supervisor removed passenger.

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Attributes
ACN	497124
Time
Date	200012
Day	Wed
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : ord.airport
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Weather Elements	Snow
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 90
ASRS Report	497124
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies non adherence : published procedure
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A passenger in seat xb was scheduled to fly in the main cabin, but chose to situation in first class. When the agent requested his boarding pass, he reluctantly produced it. The agent instructed the passenger that he was to situation in the main cabin. The passenger refused to move. The passenger argued with the agent. The agent notified police. The passenger knew the agent called police, but he chose to remain in first class. An agent supervisor arrived and the passenger left the aircraft with belongings. The door was shut and we departed the gate.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, S80, ORD-EWR. ON BOARDING, PAX BOOKED IN COACH SAT IN FIRST CLASS, REFUSED TO MOVE, EVEN AFTER POLICE WERE CALLED. SUPVR REMOVED PAX.

Narrative: A PAX IN SEAT XB WAS SCHEDULED TO FLY IN THE MAIN CABIN, BUT CHOSE TO SIT IN FIRST CLASS. WHEN THE AGENT REQUESTED HIS BOARDING PASS, HE RELUCTANTLY PRODUCED IT. THE AGENT INSTRUCTED THE PAX THAT HE WAS TO SIT IN THE MAIN CABIN. THE PAX REFUSED TO MOVE. THE PAX ARGUED WITH THE AGENT. THE AGENT NOTIFIED POLICE. THE PAX KNEW THE AGENT CALLED POLICE, BUT HE CHOSE TO REMAIN IN FIRST CLASS. AN AGENT SUPVR ARRIVED AND THE PAX LEFT THE ACFT WITH BELONGINGS. THE DOOR WAS SHUT AND WE DEPARTED THE GATE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.