Cabin attendant report, B777, lhr-ord. Supervisor boarded intoxicated woman in lhr despite gate agent's objections, never told captain or purser. In-flight disturbance. Police met flight.

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Attributes
ACN	479590
Time
Date	200007
Day	Fri
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : egcc.airport
State Reference	FO
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : preflight ground other : gate arr
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 28 flight attendant time total : 28 flight attendant time type : 50
ASRS Report	479590
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies non adherence : published procedure
Independent Detector	other other : cab #1
Resolutory Action	none taken : anomaly accepted
Consequence	Other
Supplementary
Problem Areas	Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I was not involved with this passenger, but I understand the agent in lhr did not want to board her. The agent was overruled by a supervisor. My question is, why didn't someone from the ground staff talk to the cockpit crew or purser about this before boarding passenger? No one on the plane was aware of anything. Callback conversation with reporter revealed the following information: the reporter said that the woman in question created quite a disturbance in the heathrow boarding area. She was either quite drunk or high on something. The gate agent didn't want to board the woman, but was overruled by a supervisor. Heathrow agents never told the captain or purser of the woman's prior behavior. She later disrupted the entire flight by not sitting down, swearing loudly and staying in the lavatory for 30 mins at a time. Police met the flight at ord. She doesn't know if the woman was arrested, as the police were still talking to her on the jetway when she left the plane.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B777, LHR-ORD. SUPVR BOARDED INTOXICATED WOMAN IN LHR DESPITE GATE AGENT'S OBJECTIONS, NEVER TOLD CAPT OR PURSER. INFLT DISTURBANCE. POLICE MET FLT.

Narrative: I WAS NOT INVOLVED WITH THIS PAX, BUT I UNDERSTAND THE AGENT IN LHR DID NOT WANT TO BOARD HER. THE AGENT WAS OVERRULED BY A SUPVR. MY QUESTION IS, WHY DIDN'T SOMEONE FROM THE GND STAFF TALK TO THE COCKPIT CREW OR PURSER ABOUT THIS BEFORE BOARDING PAX? NO ONE ON THE PLANE WAS AWARE OF ANYTHING. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT THE WOMAN IN QUESTION CREATED QUITE A DISTURBANCE IN THE HEATHROW BOARDING AREA. SHE WAS EITHER QUITE DRUNK OR HIGH ON SOMETHING. THE GATE AGENT DIDN'T WANT TO BOARD THE WOMAN, BUT WAS OVERRULED BY A SUPVR. HEATHROW AGENTS NEVER TOLD THE CAPT OR PURSER OF THE WOMAN'S PRIOR BEHAVIOR. SHE LATER DISRUPTED THE ENTIRE FLT BY NOT SITTING DOWN, SWEARING LOUDLY AND STAYING IN THE LAVATORY FOR 30 MINS AT A TIME. POLICE MET THE FLT AT ORD. SHE DOESN'T KNOW IF THE WOMAN WAS ARRESTED, AS THE POLICE WERE STILL TALKING TO HER ON THE JETWAY WHEN SHE LEFT THE PLANE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.