Cabin attendant report, B757, lga-mia. Boarding, passenger would not turn off cell phone, swatted another passenger and cabin attendant with newspaper. Captain intervention. Passenger removed.

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Attributes
ACN	497101
Time
Date	200012
Day	Thu
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : lga.airport
State Reference	NY
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 80
ASRS Report	497101
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger electronic device cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger X was using his cell phone at departure time after repeated PA's by the #1 flight attendant and the captain. He was seated in xc. A passenger in yd reached across the aisle and tapped mr X and told him to turn off his phone, then turned to the flight attendants in the aft galley area and told us that X was on his phone. Mr X then turned and swatted yd with his newaspaper and yelled that no one should be touching him. He kept swatting yd until I stepped in, stopped him and asked him to calm down and explain to me what had happened. Mr X claimed that yd pushed him. He then began swatting his newaspaper at me and screaming at me that no one should be touching him. I told him that his behavior was inappropriate and that he couldn't hit and yell at people. The cockpit was informed of the situation and agreed after speaking with mr X that he should not be permitted to stay on the aircraft. We didn't want an unstable, tyrannical passenger, if it was at all preventable.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B757, LGA-MIA. BOARDING, PAX WOULD NOT TURN OFF CELL PHONE, SWATTED ANOTHER PAX AND CABIN ATTENDANT WITH NEWSPAPER. CAPT INTERVENTION. PAX REMOVED.

Narrative: PAX X WAS USING HIS CELL PHONE AT DEP TIME AFTER REPEATED PA'S BY THE #1 FLT ATTENDANT AND THE CAPT. HE WAS SEATED IN XC. A PAX IN YD REACHED ACROSS THE AISLE AND TAPPED MR X AND TOLD HIM TO TURN OFF HIS PHONE, THEN TURNED TO THE FLT ATTENDANTS IN THE AFT GALLEY AREA AND TOLD US THAT X WAS ON HIS PHONE. MR X THEN TURNED AND SWATTED YD WITH HIS NEWASPAPER AND YELLED THAT NO ONE SHOULD BE TOUCHING HIM. HE KEPT SWATTING YD UNTIL I STEPPED IN, STOPPED HIM AND ASKED HIM TO CALM DOWN AND EXPLAIN TO ME WHAT HAD HAPPENED. MR X CLAIMED THAT YD PUSHED HIM. HE THEN BEGAN SWATTING HIS NEWASPAPER AT ME AND SCREAMING AT ME THAT NO ONE SHOULD BE TOUCHING HIM. I TOLD HIM THAT HIS BEHAVIOR WAS INAPPROPRIATE AND THAT HE COULDN'T HIT AND YELL AT PEOPLE. THE COCKPIT WAS INFORMED OF THE SIT AND AGREED AFTER SPEAKING WITH MR X THAT HE SHOULD NOT BE PERMITTED TO STAY ON THE ACFT. WE DIDN'T WANT AN UNSTABLE, TYRANNICAL PAX, IF IT WAS AT ALL PREVENTABLE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.