Flight attendant report on B727 mci-dfw, passenger misconduct on boarding. Captain intervention.

Attributes
ACN	437344
Time
Date	199905
Day	Mon
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mci.airport
State Reference	MO
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B727 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 12 flight attendant time total : 19.9 flight attendant time type : 10
ASRS Report	437344
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far
Independent Detector	other other : #1
Consequence	other
Supplementary
Problem Areas	Company FAA Cabin Crew Human Performance
Primary Problem	Company

Narrative:

Flight was booked full. We had minimum crew, 3 flight attendants, and the flight was late boarding. I was in main cabin assisting with luggage and closing overhead bins. I went up to first class after. Flight attendant #1 had a problem with a passenger in seat xx. He was demanding a predep beverage. With minimum crew it is difficult to get all duties completed and do a beverage service as well. The passenger was giving flight attendant #1 a difficult time. The captain had to come out and have words with him, which delayed our departure. I had no dealings with the passenger.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT ON B727 MCI-DFW, PAX MISCONDUCT ON BOARDING. CAPT INTERVENTION.

Narrative: FLT WAS BOOKED FULL. WE HAD MINIMUM CREW, 3 FLT ATTENDANTS, AND THE FLT WAS LATE BOARDING. I WAS IN MAIN CABIN ASSISTING WITH LUGGAGE AND CLOSING OVERHEAD BINS. I WENT UP TO FIRST CLASS AFTER. FLT ATTENDANT #1 HAD A PROB WITH A PAX IN SEAT XX. HE WAS DEMANDING A PREDEP BEVERAGE. WITH MINIMUM CREW IT IS DIFFICULT TO GET ALL DUTIES COMPLETED AND DO A BEVERAGE SVC AS WELL. THE PAX WAS GIVING FLT ATTENDANT #1 A DIFFICULT TIME. THE CAPT HAD TO COME OUT AND HAVE WORDS WITH HIM, WHICH DELAYED OUR DEP. I HAD NO DEALINGS WITH THE PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.