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Multiple cabin attendant report, B757, lax-ord. Passenger boarded were intoxicated, boarded at exit row. Captain informed. Cabin attendant had gate agent remove them.
| Attributes | |
| ACN | 487830 |
| Time | |
| Date | 200009 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : lax.airport |
| State Reference | CA |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 30 |
| ASRS Report | 487830 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 0.035 flight attendant time total : 0.035 flight attendant time type : 10 |
| ASRS Report | 487273 |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies non adherence other |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
While boarding our aircraft, we noticed a male and female, traveling together, that appeared to be intoxicated. There was a strong alcoholic odor and their walking ability was impaired. They were seated in the exit row in main cabin in xl/right. We advised the captain, and then, advised the agent that they needed to be removed. The agent reseated them in different seats. I advised them this was unacceptable, that the passenger had to be removed and rebooked on a much later flight. The passenger were removed without any further incident.
Original NASA ASRS Text
Title: MULTIPLE CABIN ATTENDANT RPT, B757, LAX-ORD. PAX BOARDED WERE INTOXICATED, BOARDED AT EXIT ROW. CAPT INFORMED. CABIN ATTENDANT HAD GATE AGENT REMOVE THEM.
Narrative: WHILE BOARDING OUR ACFT, WE NOTICED A MALE AND FEMALE, TRAVELING TOGETHER, THAT APPEARED TO BE INTOXICATED. THERE WAS A STRONG ALCOHOLIC ODOR AND THEIR WALKING ABILITY WAS IMPAIRED. THEY WERE SEATED IN THE EXIT ROW IN MAIN CABIN IN XL/R. WE ADVISED THE CAPT, AND THEN, ADVISED THE AGENT THAT THEY NEEDED TO BE REMOVED. THE AGENT RESEATED THEM IN DIFFERENT SEATS. I ADVISED THEM THIS WAS UNACCEPTABLE, THAT THE PAX HAD TO BE REMOVED AND REBOOKED ON A MUCH LATER FLT. THE PAX WERE REMOVED WITHOUT ANY FURTHER INCIDENT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.