Narrative:

New communications equipment being used with new headset. Volume control unsatisfactory, no modulation. Volume and backgnd noise in TRACON were a factor in loss of separation. East radar not open. Advised aircraft Y to climb to 12000 ft, and aircraft either did not hear me or read back incorrectly. Volume control primary factor.

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Original NASA ASRS Text

Title: GSO APCH CTLR CLAIMS NEW COM EQUIP BEING USED CAUSED A LOSS OF SEPARATION BTWN 2 GA ACFT.

Narrative: NEW COMS EQUIP BEING USED WITH NEW HEADSET. VOLUME CTL UNSATISFACTORY, NO MODULATION. VOLUME AND BACKGND NOISE IN TRACON WERE A FACTOR IN LOSS OF SEPARATION. E RADAR NOT OPEN. ADVISED ACFT Y TO CLB TO 12000 FT, AND ACFT EITHER DID NOT HEAR ME OR READ BACK INCORRECTLY. VOLUME CTL PRIMARY FACTOR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.