Flight attendant, B767-300, lax-jfk, verbally abusive passenger threatened to kill a flight attendan...

Attributes
ACN	449272
Time
Date	199909
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : lax.airport
State Reference	CA
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 21 flight attendant time total : 21 flight attendant time type : 40
ASRS Report	449272
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies
Independent Detector	other other : 2
Resolutory Action	none taken : unable other
Consequence	other Other
Supplementary
Problem Areas	Cabin Crew Human Performance Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger sitting in seat xx became involved in the flight attendant and a passenger conversation about a piece of luggage. She informed him that it was none of his business and he started swearing at her. He told her he was going to slit her throat. I remained in my galley, as I observed her (the flight attendant) going forward to the cockpit. (I also observed him dabbing blood off his arm, with a cloth.) callback conversation with reporter revealed the following information: the reporter said that the man was probably mentally disturbed, and had a scary, threatening presence. He had just been released from the hospital, so she assumes that is why he had blood on his arm. The captain came back and confronted him, then made the decision to have the man forcibly removed from the flight.

Original NASA ASRS Text

Title: FLT ATTENDANT, B767-300, LAX-JFK, VERBALLY ABUSIVE PAX THREATENED TO KILL A FLT ATTENDANT WITH KNIFE.

Narrative: PAX SITTING IN SEAT XX BECAME INVOLVED IN THE FLT ATTENDANT AND A PAX CONVERSATION ABOUT A PIECE OF LUGGAGE. SHE INFORMED HIM THAT IT WAS NONE OF HIS BUSINESS AND HE STARTED SWEARING AT HER. HE TOLD HER HE WAS GOING TO SLIT HER THROAT. I REMAINED IN MY GALLEY, AS I OBSERVED HER (THE FLT ATTENDANT) GOING FORWARD TO THE COCKPIT. (I ALSO OBSERVED HIM DABBING BLOOD OFF HIS ARM, WITH A CLOTH.) CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT THE MAN WAS PROBABLY MENTALLY DISTURBED, AND HAD A SCARY, THREATENING PRESENCE. HE HAD JUST BEEN RELEASED FROM THE HOSPITAL, SO SHE ASSUMES THAT IS WHY HE HAD BLOOD ON HIS ARM. THE CAPT CAME BACK AND CONFRONTED HIM, THEN MADE THE DECISION TO HAVE THE MAN FORCIBLY REMOVED FROM THE FLT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant, B767-300, lax-jfk, verbally abusive passenger threatened to kill a flight attendant with knife.